Fitness Center- Business Service Rep- Harahan

Overview

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job focuses on customer service on accounts and collections. Specific duties include but are not limited to providing excellent customer service for our membership and employee base. Accurate and efficient data entry is required to update member financial and personal information into the fitness center system. The ability to adhere to daily deadlines and work within the Business Services Team to achieve customer satisfaction and solid customer relationships is required.

The ideal candidate has a strong work ethic, accountability for their work volume, and loyalty to the member base and department. The role includes contacting individual members regarding draft declines by phone or in person to obtain payments, and obtaining new and updated drafting and member account information. Ensure all member account information is correct, including email addresses, phone numbers, and physical addresses.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

• Required - High School diploma or equivalent
• Preferred - Two years of college coursework

• Required - Proven experience in debt collection via phone, in person, or email.
• Experience processing payments and/or adjustments accurately, efficiently and in a timely manner.
• Collection experience
• Experience with computerized systems and Microsoft Office Applications.
• Related office or business office environment experience.

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Time management skills with the ability to adhere to daily deadlines.
• Organizational skills
• Analytical skills
• Good judgment

• Performs debt collection and customer service.
• Updates member account information, both financial and personal.
• Performs daily deposit, in concert with team members of Business Services.
• Outreach to member base to update credit card information prior to monthly draft.
• Compare all new and returning members against Louisiana State Police website for offenders.
• Maintains collection website, inputting outstanding balances and updating payments.
• Other duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Must be able to sit for prolonged periods of time.

Must be able to travel throughout and between facilities.

Normal routine involves no exposure to…