Fitness Center- Business Service Rep- Harahan

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This role focuses on customer service for accounts and collections. Key duties include providing excellent service to our membership and employee base, accurate data entry into the fitness center system, adhering to daily deadlines, and fostering strong customer relationships within the Business Services Team.

• Perform debt collection and customer service.
• Update member account information, both financial and personal.
• Perform daily deposits in collaboration with Business Services team members.
• Reach out to member base to update credit card information prior to monthly drafts.
• Cross-check new and returning members against the Louisiana State Police website for offenders.
• Maintain the collection website, input outstanding balances and update payments.
• Other duties as required.

Required – High School diploma or equivalent.
Preferred – Two years of college coursework.

Required – Proven experience in debt collection via phone, in person, or email. Experience processing payments and/or adjustments accurately, efficiently, and in a timely manner. Collection experience, use of computerized systems and Microsoft Office applications, and related office or business office environment experience.

• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills; ability to present information clearly and professionally to varied audiences.
• Proficiency with Windows-style applications, various software packages specific to role, and keyboard use.
• Time‑management skills and ability to adhere to daily deadlines.
• Organizational skills.
• Analytical skills.
• Good judgment.

Maintain knowledge of current federal, state, and local laws, accreditation standards, and regulatory agency requirements. Ensure compliance with all such laws, regulations, and standards. Report any known or suspected unethical behavior or compliance concerns promptly.

Ochsner Health endeavors to make our site accessible to all users. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work:
Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

If you would like to contact us regarding the accessibility of our website or need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504‑842‑4748 (select option
1) or careers. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.