Help Desk Specialist: Harahan

General Summary

Jefferson Parish Employees Federal Credit Union (JPEFCU) is seeking a full-time Help Desk Specialist. The Help Desk Specialist is responsible for assisting in the installation, maintenance and repair of computer and telephone operating systems hardware and software; and investigating and resolving computer related problems for computer users. Assist in implementing new solutions that will increase the efficiency of the end users.

• Install, modify and make minor repairs to personal computer hardware and software systems.
• Installs, configures, maintains and troubleshoots a wide range of software used throughout JPEFCU.
• Performs hardware/software upgrades to existing equipment as needed.
• Provide technical assistance and training to system users.
• Installation of hardware and peripheral components, such as monitors, printers, keyboards and disk drives, following design or installation specifications. Instruct users on operation of hardware.
• Answer inquiries in person and via telephone, e-mail, and ticketing system concerning systems operation.
• Diagnose system hardware, software and operator problems and recommend or perform remedial action to correct problems based on knowledge of system operation.
• Replace defective or inadequate software packages.
• Conduct routine maintenance on personal computers, laptops and peripherals.
• Refer major hardware problems to Information Technology Management staff for correction.
• Provide technical assistance with telephone communication systems.
• Participates in planning and implementation projects for hardware upgrades, enhancements and expansions.
• Assists with maintenance of all telephones, wireless devices and video communications equipment.
• Design and deploy and laptop and desktop imaging solution
• Assist in maintaining of software security updates and patching

• May assist in the selection of new software and hardware.
• May assist with negotiating site licenses and coordinate purchase of software and hardware.
• Administer, Active Directory, Officer 365 administration of e-mail and network system access
• Administrator and support Endpoint Protection for laptops and desktop computers

The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

• Must have an associate’s degree in management information systems, computer information systems, computer science, information technology or a related field or an equivalent combination of education and work experience sufficient to demonstrate ability to perform the essential duties of the position or equivalent of 4 years of experience or completion of training in Comp TIA A+, Network +, etc.
• Two years or more experience in system administration, maintenance, operations and user support.
• Experience in desktop management supporting personal computers and peripherals in a sizeable environment (over 100 machines)
• Must be a team player and willing to assist where needed.
• Must participate in reciprocal cross training.
• Must work onsite.
• Must have reliable transportation to periodically visit local branches
• Ability to periodically work after hours or weekends to minimize business downtime.
• Must be familiar with industry specifics tools such as image and software deployment, remote management and monitoring, endpoint management, Windows and 3rd party patch management.
• Thorough knowledge of computer operations, Microsoft Office and Microsoft Outlook.
• Excellent troubleshooting and analytical/problem solving skills.
• Must be organized with ability to prioritize.
• Experience in Windows 10, Windows 11, and PC Hardware Troubleshooting
• Ability to work and communicate effectively with JPEFCU
• Ability to understand technical documentation and specifications related to computer systems.
• Ability to work varied work schedule including evenings, weekends and
• Ability to perform the essential
• MS Office 365 Administrator experience desirable but not required
• Must be able to lift a minimum of 25 lbs
• Required to frequently walk, sit, talk and hear.
• Required to use hands to handle, feel or operate objects, tools or controls; and reach with hands and arms

Specific vision abilities required is close vision, color vision and the ability to adjust focus.