Service Tech

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

PURPOSE AND SCOPE
This position is responsible for installing, inspecting, servicing/repairing equipment in the field while promoting
and maintaining an image consistent with Rite-Hite's philosophy towards professionalism and customer service.
Service Technicians begin as Level 1 and, as their certified skills grow, move through the different levels following
the Arbon Skills Assessment Pay Program (ASAPP). However, the job responsibilities remain the same throughout.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

* Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner
that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in
customer service.

* Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and
commitment to customer service.

* Compliance with all company policies and safety guidelines.

* Perform installation, inspection, service, and repair of equipment in the field in an expeditious manner
while assuring the customer's needs are met and exceeded. This is mainly accomplished individually but
may sometimes be accomplished in small teams.

* As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through
complex problems in the field. This may include training other Service Technicians in the proper field
installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's
commitment to customer service.

* Using the handheld devices (or paper backup forms if needed) accurately complete all necessary
paperwork associated with field service, repair, and installation, including service tickets, timesheets,
open job tracking form and safety analysis sheets.

* Maintain compliance with operation and communication standards as per the Field Service Technician
Handbook.

* This position requires the operation of a service vehicle in compliance with DOT Driver Qualification
standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.

* Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites.

* Work closely with all other departments in the company, communicating and coordinating activities to
efficiently maximize customer satisfaction.
* "Occasional (under 10% annually) domestic overnight travel may be required for training, supporting
customers at other offices, etc. may be required."

* Other duties may be assigned.

EDUCATION and/or EXPERIENCE
The successful individual will possess:

* Must have completed Arbon Skills Assessment Pay Program (ASAPP) Level One

* High school diploma or general education degree (GED); and

* One to five year's experience in repair and service of hydraulic, mechanical, and electrical equipment
KNOWLEDGE / SKILL REQUIREMENTS
The ideal individual will demonstrate:

* Service Technicians must have a valid driver's license

* Passing DOT medical exam

* Applicable driver qualification standards at all times.

* Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and
maintenance instructions, and procedure manuals.

* Ability to write routine reports and correspondence. Ability to speak effectively before groups of
customers or employees of organization.

* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or
diagram form. Ability to deal with problems involving…