Retail Manager

Cracker Barrel Old Country Store seeks a Retail Manager to lead our country store team, ensuring an inviting, guest-focused shopping experience. This role oversees daily store operations, merchandising, inventory control, and staff scheduling while partnering closely with the restaurant team. The Retail Manager coaches and develops employees, drives sales, maintains visual standards, and ensures accurate cash handling. Ideal candidates bring strong leadership, hospitality, and retail skills, with a passion for Southern hospitality and creating a warm, family-style environment for guests and team members.

Responsibilities

• Lead and coach retail team members to deliver warm, guest-focused service
• Oversee daily store operations, including opening, closing, and cash handling
• Manage merchandising, product placement, and visual standards
• Monitor inventory levels, ordering, and stock replenishment
• Create and manage staff schedules to meet business needs
• Analyze sales and performance metrics to drive results
• Ensure compliance with company policies and loss prevention procedures
• Partner with restaurant leadership to support overall guest experience
• Train, develop, and performance-manage team members
• Maintain a clean, safe, and welcoming retail environment

Required Skills

• Retail operations management
• Customer service
• Team leadership
• Staff scheduling
• Merchandising and visual standards
• Inventory management
• Point-of-sale (POS) systems
• Cash handling and reconciliation
• Sales analysis and reporting
• Training and staff development