Bert Ogden Toyota Of Harlingen Receptionist

Description

The receptionist is responsible for meeting and greeting the customers as they enter the building. By presenting a professional appearance, maintaining an upbeat attitude, to provide a positive first impression. The receptionist should project a professional presence on the phone when customers call. In addition, in the receptionist role, you must know to whom to route incoming calls and be able to take notes accurately when calls cannot be routed to the appropriate person.

• Answers, screens, and directs calls on a multi‑line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee, voicemail
• Clears messages each morning and delivers them to appropriate employees
• Meets and greets all visitors/customers; determines their needs and directs them to the appropriate employee or location
• Responds to visitors, clients, and employees in a courteous and professional manner
• Opens and routes incoming mail
• Prepares and forwards outgoing mail and packages
• Composes and types routine correspondence as required
• Performs general clerical duties including but not limited to filing, photocopying, and mailing as required
• Organizes and maintains a file system; files correspondence and other records
• Orders and maintains supplies, arranges for equipment maintenance, and keeps the reception area organized
• Prepares and maintains meeting and conference room reservation and catering schedules; circulates schedule to appropriate staff
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues
• Meet and greet customers with courtesy and efficiency
• Maintain a professional appearance
• Use appropriate telephone techniques and phone etiquette
• Answer customers’ questions over the phone
• Refer callers to the right department, and if the department is not available, take a clear and legible message
• File paperwork such as receipts or vehicle plates
• Sort and deliver mail to managers within the same building
• Operate fax machine and scanners
• Perform other related duties as assigned by management
• Project a professional presence on the phone when customers call

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Commitment to excellence and high standards
• Strong organizational skills; able to manage priorities and workflow
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace
• Bilingual skills a plus

• Must be 21 or older
• Must have a valid Texas Driver’s License
• Must pass a drug test screening
• Must pass a background check screening

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance

BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER