Service Consultant
Job in
Harlingen, Cameron County, Texas, 78552, USA
Listed on 2026-08-05
Listing for:
Hyundai Motor America
Full Time
position Listed on 2026-08-05
Job specializations:
-
Automotive
Job Description & How to Apply Below
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
You can also visit our website
- Description
BERT OGDEN HARLINGEN HYUNDAI SERVICE ADVISOR
Service Advisor Responsibilities
* Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
* Return missed phone calls, emails, from customers
* Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
* Accurately record issues and data into Dealer Management System. Attention to detail critical
* Conduct Transactions w/ system; walk customer through correction and provide summary
* Communicate estimated completion time, regular updates and follow through on each customer vehicle
* Coordinate the detail of every vehicle prior to delivery
* Coordinate the delivery time or pick up with each customer
* Follow up with Customer on services provided; ensure they are satisfied with the work performed.
* Performs other duties as requested
Requirements
* Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
* Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
* Understanding of basic automotive techniques related to repair and servicing of automobiles
* Ability to follow oral and written instructions with attention to detail
* Willingness to learn new and innovative automotive technologies
* Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
* Perform detailed daily record keeping and reporting
* Effectively handle multiple priorities, organize workload, and meet deadlines
* Work in a team-based environment and achieve common goal
* Dealer Management System(s), Outlook, and MS Office
QUALIFICATIONS
* Must have and maintain a valid driver's license and an acceptable and safe driving record.
* Must be 21 years old or older.
* Must be able to pass a drug test screening.
* Must be able to pass a background screening check.
BERT OGDEN AUTO GROUP IS AN EQUAL OPPORTUNITY EMPLOYER
Employment Position:
Full Time
Salary:
$0.00 - $0.00 Hourly
Salary is negotiable.
Zip Code: 78552
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×