Bert Ogden Genesis Service Concierge

Description

BERT OGDEN GENESIS CONCIERGE

DEPARTMENT: Service

REPORTS TO: Service Manager

JOB DESCRIPTION:

The Service Concierge will be at the direction of the Service Manager and will be the direct initial person of contact for every new or existing customer.

• Contact new and existing customers to discuss current sales promotions.
• Create excitement and set appointments for customers to drive our world class automobiles.
• Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our state of the art auto stores.
• Follow up with customers to ensure satisfaction and produce referrals.
• Perform all other Business Development selling duties as assigned.
• Facilitate Sales and Service CSI above pinnacle standard.
• Maintain phone call fail rate to under 7% CTP.
• Fleet utilization above 80% and manage Valet service.
• Other duties as assigned.

• Professional and has the ability to make a compelling introduction
• Willing to participate in skills and product training
• Multi-tasker and excellent customer service skills
• Proven track record of meeting and exceeding goals
• Proficient with computers, emails, smart phones and the web
• Bilingual in Spanish

• Must be 21 years or older
• Must be able to pass a drug screening test
• Must be able to pass a background check.
• Must have a valid Texas Driver License
• Bilingual Preferred

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance