Customer Service Representative

Labatt Food Service is hiring a Customer Service Representative for our Harlingen office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

* Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.

* Research and offer product suggestions based on customer requirements

* Communicate order and product changes with customers in a timely fashion

* Identify and effectively communicate changing customer needs with internal personnel

Requirements

* Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.

* Strong work ethic with a positive attitude to maintain good rapport with customers

* Demonstrate empathy towards customer concerns with a sense of urgency to resolve them

* Ability to take on other responsibilities as needed.

* This position requires the following availability:
Monday - Friday (8:00am-5:00pm).

* Bilingual, English/Spanish required.

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