Inbound Escalation Specialist: Empathy‑Driven Case Resolution
Listed on 2026-10-06
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, Call Center / Support, Spanish Customer Service
Qualfon Philippines is seeking a Customer Support Escalation Specialist to assist customers through inbound calls and complex case resolutions, delivering empathetic, solution-focused service across sensitive matters.
The role blends live call work with offline case management, investigation, and follow-up. You will document interactions, collaborate with Risk, Compliance, and Quality teams, and maintain clear communication to resolve issues while protecting trust.
We invite applications for the Inbound Escalation Specialist:
Empathy‑Driven Case Resolution position located in Harlingen, TX, United States.
The position is based in Harlingen, TX, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 48.000 - 68.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Inbound Escalation Specialist:
Empathy‑Driven Case Resolution role in the description above.
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