Patient Access Supervisor

JOB SUMMARY

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

• Provides daily support, mentoring, and training to new hires as well as existing Patient Access staff, and assists in managing escalated issues as needed.
• Assists in preparation for both short‑ and long‑range planning recommendations for all Registration Process areas, including admitting, centralized scheduling, emergency department, and any on‑ or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies; assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for monitoring daily activity and completing performance and metric reports such as financial clearance reports; also performs special projects and reporting when assigned.
• Performs all Patient Access functions as needed.
• Acts as part of the management team to ensure the group meets all operational goals.

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports (titles) – Rep, PA I‑IV

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications

• High School Diploma or equivalent.
• College degree preferred.
• 2‑ or 4‑year college degree in Business, Accounting, Medical Administration or related area preferred.
• 4+ years experience in medical facility, health insurance, or related area.
• 5+ years experience in Patient Access preferred.
• 2+ years in supervisory or lead role preferred.

• Must be able to work in sitting position.

• Hospital work environment.

• Must be available to work hours and days as needed based on departmental/system demands.
• Must be on‑call as needed.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value‑based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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