Branch Coordinator

Overview

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. Accendra Health promotes health outside the hospital and has a presence in communities nationwide through our Apria and Byram Healthcare brands.

Our mission is Bringing Care To Life™.

Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators help ensure Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find resolutions and escalate queries when necessary.
• Perform processing duties for the branch; including, but not limited to, creating and working with new orders, reviewing multiple systems to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
• Work with the sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Request health plan authorizations/information as required; either electronically or verbally.
• Review new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, enabling patients to maximize their health plan benefits and receive care promptly.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls to patients and referrals.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
• May perform functional tests on certain respiratory equipment.
• Performs other duties as required.

None

• High School Diploma or equivalent
• At least one-year related work experience

• None

• Organizing
• Problem Solving/Analysis
• Patient Focused
• Teamwork
• Time Management/Multi-tasking
• Effective communication in person, on the phone and electronically

• Intermediate to advanced computer skills
• Proficient working within multiple systems at once

• English (reading, writing, verbal)

• Intermediate level math skills

• At least two years’ experience in an office environment, healthcare setting or call center
• Experience utilizing multi-line phone-system.

While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements include close and distance vision. Regularly required to use hands to write, use computer or handheld device, telephone and a document imaging system and manipulate documents.

Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values. Employee continually engages in activities that require talking and hearing. This position requires frequent variations including sitting, walking, standing, kneeling, reaching or…