Medical Support Assistant

The incumbent is assigned as a Medical Support Assistant (MSA) in the Health Administration Service (HAS) and is primarily responsible for is primarily responsible for providing administrative support to the professional staff in health care delivery in a diversified ambulatory care setting, utilizing working knowledge of all medical center programs and services.

VA Careers - Medical Support Assistant:

Total Rewards of a Allied Health Professional

The Medical Support Assistant (MSA) provides orientation to the professional staff on administrative procedures and logistical factors associated with health care delivery. Incumbent is the focal point for both veterans and clinical staff, providing assistance and acting upon administrative matters in the veterans' interest to include duties related to the receipt, intake, and indexing of health and administrative information.

The MSA can independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

The MSA will independently perform a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.

The MSA will advice clinical staff on current administrative processes. The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments.

Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

Work Schedule:

Monday to Friday 8:00am to 4:30pm

Recruitment Incentive (Sign-on Bonus):
Not Authorized

Permanent Change of Station (Relocation Assistance):
Not Authorized

Pay:
Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Available
- Ad-hoc-(Employees who telework on an occasional, episodic, or short-term basis, and have completed required telework training and telework agreement.) (Portion of day acceptable)

Virtual:
This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS):
Not Authorized