Quality Assurance Specialist IV

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on Benefits of Working at HHS webpage

Functional

Title:

Quality Assurance Specialist IV

Job Title: Systems Improvement Specialist

Agency: Health & Human Services Comm

Department: Client Svs Admin

Posting Number: 21648

Closing Date: 10/18/2026

Posting Audience: Internal and External

Occupational Category: Healthcare Support

Salary Range: $4,801.16-$7,761.50

Pay Frequency: Monthly

Salary Group: TEXAS-B-22

Shift: Day

Additional Shift: Days (First)

Telework: Not Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

Rio Grande State Supported Living Center

Job Location City: HARLINGEN

Job Location Address: 1401 S RANGERVILLE RD

Other Locations:

MOS Codes: No military equivalent

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Quality Assurance Specialist IV, Systems Improvement Specialist, oversees and coordinates the development and implementation of the SSLC's Quality Improvement Plans (QIPs), Corrective Action Plans (CAPs), and monitoring processes. Reviews reports to analyze data and evaluate trends. Oversees and reviews the quality and accuracy of action plans developed to improve systems and processes and provides recommendations for improvement. Participates in Quality Assurance/Quality Improvement (QAQI) council, Incident Management Review Team (IMRT) and other committees.

Provides supervision and oversight of external and internal reviews, such as the settlement agreement review process, and quality review team process. Provides technical guidance and assistance prior, during and after external and internal reviews. Facilitates and coordinates review of monitoring reports and coordinates response. Ensures reports and files are updated and retained in accordance with federal, state, and local regulations and the needs of the SSLC.

Develops, updates and conducts training for staff at various levels related to quality assurance and improvement policies, procedures, processes and priorities. Contributes to improving the quality of services at the SSLC by participating in buddy home process, participating in discipline specific meetings and conducting special projects as assigned. As appointed by the SSLC Director, serves as the Quality Assurance Director (QAD) in the absence of the QAD and as administrator on duty (AOD) in the on-call rotation.

Performs other work as assigned. Works under the minimal supervision of the Quality Assurance Director, with extensive latitude for the use of initiative and independent judgment.

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. May serve in an on-call status on a rotating schedule as required to meet operational needs of the facility.

Oversees and coordinates the development and implementation of the SSLC's Quality Improvement Plans (QIPs), Corrective Action Plans (CAPs), and monitoring processes. Reviews data and provides technical assistance and support to discipline coordinators in analysis, identification of salient points, summarizing findings, and developing recommendations/next steps to promote achievement of goals. Promotes an interdisciplinary approach by facilitating the collaboration of various departments in the…