Senior Application Administrator

Overview

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

The Senior Applications Administrator role focuses on maintaining and supporting all application environments, including the Workday ERP/SIS platform and other enterprise applications. This includes managing application software, monitoring and troubleshooting issues, and planning for application capacity and demand across the entire application portfolio. Key tasks involve advising on application security, system and security patches, backups, disaster recovery processes, and application change control for both Workday and the broader application ecosystem.

The role requires strong communication and collaboration with business partners and leaders, contributing to strategy development, and possibly mentoring junior staff. The position demands extensive experience in application administration or a similar leadership role, with specialized expertise in Workday configuration and security governance, along with skills in problem-solving, time management, and technical knowledge in areas like Workday Security, Business Process framework, Report Writer, SQL server, scripting languages, and Active Directory.

• Application Functionality & Maintenance:
• Maintain application functionality including:
• Advising on the application security model
• System and Security Patches, Version Upgrades, Backups, and Disaster recovery process
• Scripting (if applicable)
• Develop test plans to verify logic
• Security & Compliance
• Work closely with the Office of Audits and Analysis to ensure appropriate controls and audit logs are in place, such as
• Investigating for actual or potential security breaches
• Ensuring that all identified breaches in security are promptly investigated
• Implementing system changes required to maintain security
• Ensuring security records are accurate and that requests for support are dealt with according to set standards and procedures
• Handles confidential and/or privileged information using discretion and judgment
• Application Change Control based on business needs
• Plan, coordinate, configure, test, and communicate changes, upgrades/maintenance schedules, and new services with clients, ensuring business operations will operate correctly in current and future environments
• Support Process Workflow
• Create, update, and manage application support tickets through the TSTC Support process workflow by logging and tracking progress from initiation through resolution using the ticket monitoring system.
• Ensuring that requests for support are dealt with according to SLA
• Prioritize, Investigate, Diagnose, and Resolve user issues and incidents
• Troubleshoot and/or escalate application issues or defects to vendors
• Implementation of agreed remedies and preventative measures to facilitate recovery
• Monitoring & Analysis
• Monitor, Identify, and Analyze patterns, trends, and issues
• Update product and processes as needed
• Documentation & Knowledge Management
• Maintain system documentation
• Knowledgebase Articles
• Root Cause Analysis
• Support Ticket Requests
• Change Logs
• User Management
• Customer Support
• Answer and respond to all incoming customer support tickets within defined SLAs
• Feedback and Training
• Elicit, document, and distribute client feedback on our products and services to interested stakeholders within TSTC
• Deliver training, documentation, and process improvement for the Customer Support team
• Cross-Functional Collaboration
• Participate in cross-functional team meetings and represent Support throughout the product release planning phases
• Communicate and partner with product owners and business stakeholders to understand requirements, identify application impacts, and recommend solutions.
• Partners with cross-functional teams across IT to effectively resolve issues.
• Coordinate contract renewals, quotes, and invoices of equipment, software, and…