TCEQ - Regional Desktop Support Team Lead; Statewide - TCEQ Information Resources Division Empl

Are you an experienced Desktop Support Team Lead, ready for a unique opportunity to grow with an environmental state agency?

Join TCEQ! We bring passion and drive to carry out our mission of protecting our state’s public health and natural resources.

As part of TCEQ Administrative Services, you would help support the logistical and operational structure for TCEQ statewide -- the business foundation for the whole agency. See details about what we do. This position is a member of our Information Resources Division.

• Oversee team activities involved in the planning of resources necessary to develop and support the agency’s information technology (IT) priorities, strategies, and goals and assistance in asset management and tracking of IT equipment. Complete personnel and human resources management, administrative, and organizational functions, ensure the professional development of team staff and participate in the budgeting process as needed.
• Lead the daily operations of the Regional Support team, prioritize and delegate tasks, plan and coordinate staff efforts to ensure the prompt and accurate delivery of IT services in accordance with agency service level agreements (SLA’s), Desktop Support standard operating policies and procedures (SOPP’s), and agency policies. Serve as the backup Customer Support Center (CSC) escalation contact. Implement customer SLA’s and assess customer satisfaction regarding services provided.
  
  Provide Project Leadership for successful delivery of IRD projects.
• Develop, revise, and ensure staff follows team processes in compliance with existing agency and division policies, procedures, and priorities; identify, establish and enforce desktop and software standards and security requirements. Provide technical expertise to our current desktop hardware, software and mobile devices.
• Work with management and other technical teams to ensure enterprise level service needs are anticipated and met; and provide information to agency IT staff and management. Represent the section manager on technical committees and review boards; report status and make recommendations regarding operations, service level, and customer satisfaction.

• Experience with IT customer service in a call center/help- desk environment.
• Experience in supporting/troubleshooting PC and printer hardware.
• Experience managing and/or coordinating customer service issues.

Experience in the administration of a program relevant to assignment.

OR

Graduation from an accredited four‑year college or university with major course work in a field relevant to assignment.

Employees in this classification series may research, work on, or have access to critical infrastructure, including but not limited to a communication infrastructure system, cybersecurity system, electric grid, hazardous waste treatment system, or water treatment facility. See Tex. Business & Commerce Code Section 117.001(2). Accordingly, the ability to maintain the security or integrity of the infrastructure is a requirement to be hired for and to continue to be employed with TCEQ.

See instructions on how to attach documents. A copy of your official college transcript or evaluation of foreign credentials in CAPPS is required if needed to meet the qualifications listed above.

Standard business hours are M-F, 8:00 a.m.

- 5:00 p.m. Individual and work group schedule determined by the Information Resources Division. This position has the opportunity to be matrix managed within the Regional Offices.

• Optional 401(k) and 457 plans
• Insurance:
  Health, Vision, Dental, and optional FSA
• Paid day(s) off from work on national holidays and holidays that the state observes
• Professional development opportunities
• Longevity pay based on your number of years working for the state
• Wellness Program and Activities
• Onsite Nurse Practitioner in HQ
• Work-Life Balance

TCEQ will conduct a criminal history records search, driving history (if required for the job) on candidates offered employment. In compliance with ADA, if you need any special accommodations during the employment process, please contact HRSS for assistance at .

M.O.S. codes can be found at: (Use the "Apply for this Job" box below). System/Job Description s/. Please click the hyperlink under ‘Occupational Category’ for the respective Class Title.

Texas Commission on Environmental Quality is an Equal Opportunity Employer.