Bert Ogden Harlingen Hyundai Fixed Operations Director

Service Director

Oversee Parts and Service department in conjunction with the Service and Parts Manager to establish processes, drive growth and profitability while providing exceptional customer service.

• Consult and collaborate with the Parts Manager and dealership management on all aspects of Fixed Operations.
• Wholesale growth
• All fill rate analysis
• Lost sales tracking
• General growth and profitability of the dealership parts business
• Develop, implement, and coordinate a strategic plan to maximize margins
• Lead a team of professionals to achieve aggressive sales goals and profit objectives
• Optimize parts inventory through the direction and influence of dealership management to ensure the attainment of Parts Sales objectives
• Drive growth and operational processes by utilizing the following tools, systems, products, and software:
• MPI – Inspection Process
• CSS – Competitive Services Strategy
• Reynolds Advance Service preferred
• Luxury Brand experience helpful
• Valvoline chemical program
• And others as determined
• Utilize systems, hardware, software, marketing, and products to maximize efficiency and accurately track inventory
• Implement and manage best practices that deliver exceptional CSI scores
• All other duties as assigned.

Qualifications

• Track record of excellent Customer Service Index is a must
• Prior experience and proven success in leading and managing a team to meet or exceed clear goals and objectives
• Proven ability to attract, develop, and retain great talent
• Experience and desire to work with technology
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and able to work within a fast-paced environment

Education and/or Experience

• Minimum of 3+ years of automotive Service Director/Service Manager experience
• Bachelors, degree or equivalent experience

Physical Requirements & Work Environment

• Prolonged periods of sitting.
• Must be able to lift up to 20 pounds at times.
• Occasional lifting, standing, crawling, reaching, use of stairs.
• Occasional attendance at social gatherings.
• Ability to travel occasionally.

Certificates, Licenses, Registrations

• Valid Texas Driver's License

Other Requirements

• Pass Background Check
• Pass Drug Test
• 21 Years-Old or Older

Employment Benefits Include:

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance