Direct Support Professional

About Above Expectations, LLC

At Above Expectations, we believe support is more than a service — it’s a relationship built on dignity, compassion, and possibility. We provide person-centered residential services for individuals with intellectual and developmental disabilities across Delaware, helping each person build independence, meaningful connections, and a life they’re proud of. Our team celebrates small wins, creates big opportunities, and shows up every day ready to make a difference.

If you’re passionate about helping others, thrive in a purpose-driven environment, and want your work to truly matter, you’ll feel at home here. At Above Expectations, every role has impact, every voice is valued, and every day is a chance to serve with heart.

At Above Expectations, our Direct Support Professionals (DSPs) are the heart of our residential homes. This isn’t just a job — it’s an opportunity to build meaningful relationships, advocate for others, and empower individuals to reach their highest potential.

We’re looking for compassionate, dependable, and motivated individuals who are ready to show up with patience, positivity, and purpose. Someone who understands that growth takes consistency. Someone who believes dignity and respect should guide every interaction. Someone who wants their work to matter — every single shift.

As a Direct Support Professional, you will provide hands‑on support to adults with intellectual and developmental disabilities in a residential setting. Your role will combine advocacy, daily living support, documentation, safety, and community engagement. In this role, you will:

Support individuals in achieving goals outlined in their Person-Centered Plan (PCP) and Behavior Support Plan (BSP). Assist with activities of daily living such as dressing or hygiene needs. Promote independence while providing appropriate levels of supervision. Establish positive, respectful relationships with individuals, families, and guardians. Provide crisis support using approved intervention techniques (MANDT).

Maintain Approved LLAM Medication Status and administer medications in accordance with LLAM protocol. Complete medication documentation accurately and consistently. Successfully complete supervised medication passes and required certifications within the probationary period. Monitor and report health concerns or changes.

Document significant shift events and observations in the Electronic Record. Safeguard individuals’ funds and complete required documentation. Report incidents in accordance with DDDS and company policies. Maintain confidentiality and adhere to HIPAA requirements. Complete required Relias trainings, in‑person trainings, and staff meetings.

Complete daily household duties including cleaning, laundry, meal preparation, and shopping. Drive agency fleet vehicles to transport individuals to appointments and community activities. Assist with planning outings and meaningful activities. Advocate for individuals both in the home and in the community. Ensure a safe, clean, and supportive living environment.

You’re someone who believes every person deserves respect, opportunity, and compassionate support. You show up on time. You follow through. You stay calm in challenging situations and approach others with empathy and professionalism.

You understand that working in this field requires both heart and accountability. You’re dependable, willing to learn, and committed to growing your skills so you can better serve the individuals in your care.

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Valid driver’s license with clean driving record (required to transport individuals in agency vehicles).
• Ability to pass a 5-panel drug screen, including screening for THC in accordance with State of Delaware and DDDS regulations.
• Ability to obtain an eligible criminal background determination from Delaware State Police.
• One year of experience working with individuals with developmental…