IT Business Analyst, Syteline CSIharri

IT Business Analyst, Syteline CSI

Location:

Frederica, DE or Lillington, NC (Hybrid)

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. We produce innovative and mission‑critical flow creation and life science technologies—from compressors to precision handling of liquids, gases, and power—in order to increase industrial productivity, efficiency, and sustainability. Our products are used across life sciences, food & beverage, clean energy, industrial manufacturing, infrastructure, and more.

Step into a high‑visibility Corporate IT role where your functional expertise in Infor Syteline (CSI) directly shapes how our global organization operates end to end. As an IT Business Analyst, you will participate in the functional implementation, optimization, and ongoing evolution of the Infor Syteline/CSI ERP platform, delivering solutions that align business needs with enterprise goals. This business‑facing role partners closely with stakeholders across manufacturing, sales, and finance to support integrated, end‑to‑end processes.

Success requires strong interpersonal skills, a confident and consultative presence, and the ability to translate business needs into practical, scalable ERP solutions.

• Lead and manage cross‑functional IT projects from initiation to delivery, ensuring timely, quality, and budget‑compliant execution.
• Gather and translate business requirements into functional specifications for Infor Syteline ERP solutions.
• Design and implement scalable solutions within Infor Syteline to support core business processes (Design to Release, Demand to Plan, Plan to Inventory, Inspect to Correct, Procure to Pay, Order to Cash, and Record to Report).
• Coordinate system integrations and enhancements, including evaluation, scope definition, and completion of new feature requests.
• Provide application support and guidance to business users through IT service desk processes and act as liaison between users, vendors, and development teams.
• Develop and maintain process documentation, including blueprinting workflows and supporting change management activities.
• Deliver user training and promote skill development for Infor Syteline across the organization.
• Collaborate with stakeholders to identify opportunities for process improvement and ensure alignment with business objectives.

• Bachelor's degree.
• 7+ years of hands‑on experience with Infor Syteline (CSI) ERP.
• 5+ years of experience in business analysis and project management in a manufacturing environment.
• 4+ years of experience managing stakeholders and driving cross‑functional collaboration.
• 3+ years of experience supporting corporate functions with an understanding of end‑to‑end operational workflows.
• Must be U.S. Citizen or Permanent Resident (due to work on U.S. Government programs).

• Strong analytical and problem‑solving skills.
• Excellent communication and presentation abilities.
• Adaptable, collaborative, and able to manage multiple priorities independently.
• Proficient in MS365 using Excel for analysis, Word for required documentation, and PowerPoint for clear stakeholder presentations.

• Degree concentration:
  Information Technology, Business Administration, or related field.
• Infor Syteline ERP Core modules.
• Infor Syteline MRP and APS.
• Infor Syteline Service Module.
• Infor Syteline Project Management Module.
• Infor Syteline Finance Module.
• Infor Syteline Factory Track.

• Hybrid from Lillington, NC or Frederica, DE.
• Travel up to 25% during implementations.

At Ingersoll Rand, we embrace a culture of…