Outside Sales Representative

Outside Sales Representative (Sales)

For over 60 years, ERCO Ceilings & Interiors has delivered interior solutions to residential and commercial clients across the tri-state area. As a family-owned and operated company, ERCO provides a distinctive mix of products and services that set us apart in the industry. Our pride, integrity, and ability to adapt have helped us support countless projects and build lasting client relationships.

At ERCO, strong client relationships are at the center of what we do. We are looking for a dedicated, personable individual to manage existing accounts and develop new sales opportunities. This role involves contacting prospects, scheduling sales appointments, following up on leads, and supporting marketing efforts. The ideal candidate is customer-focused, service-driven, and experienced in the construction industry.

Delmarva Valley

• Serve as the primary contact for client needs, questions, and concerns
• Build and maintain strong client relationships that support long-term partnerships

• Maintain accurate client records, including contract updates and renewals
• Collaborate with sales and internal teams to develop marketing plans and meet KPI goals

• Develop a strong understanding of products and services to support upsell and cross-sell opportunities

• Convert leads to sales opportunities through clear communication, in-person meetings, and tailored solutions
• Present products and services to prospective and current clients
• Meet or exceed sales goals by building relationships that support business growth
• Identify upselling, cross-selling, and renewal opportunities and share them with the sales team
• Address objections and resolve client concerns

• Manage project take-offs, product selections, proposal pricing, sales strategy, and service coordination
• Estimate project costs under management direction
• Travel to customer job sites, including outdoor locations with weather exposure, moving equipment, heights, or other site-specific conditions

• Complete weekly sales reports on time
• Maintain and grow the customer database
• Meet regularly with team members to review progress, share knowledge, and identify ways to improve the business
• Attend monthly meetings

• Participate in trade shows and networking events to build brand awareness and support territory growth
• Continuously strengthen sales skills and product knowledge

• Sales or customer service experience with business owners in construction, hospitality, or facilities
• Proven record of meeting or exceeding sales quotas and earning positive customer feedback
• Money motivated
• Trainable
• Goal oriented
• Setting budgets for project
• Minimum of two (2) years of sales experience

• Jobsite familiarity
• Take accurate measurements
• Minimum of five (5) years of experience in construction-related services

• Values customer relationships
• Strong networking and relationship-building skills
• Strong written, verbal, and presentation communication skills

• Critical thinking
• Problem solving
• Communication skills
• Spatial awareness
• Active listening
• Prioritizing

• Excellent organization, planning, and attention to detail
• Ability to manage multiple responsibilities at once
• Ability to use an iPad
• Proficiency with customer relationship management software and applications, such as Salesforce, Outlook and Good Notes

• Valid drivers license for at least one (1) year, with no major or repeated traffic violations
• Professional certifications, such as Dale Carnegie training, preferred

• Medical
• Dental
• Vision
• 401(k) with company match
• Paid time off
• Company-paid life insurance
• Company-paid short- and long-term disability insurance
• Salary plus commission
• Additional perks and benefits