Account Partnership - Specialist

Job Description

The Account Partnership – Specialist is responsible for billing and invoicing processes for non-standard or complex third-party sponsorship programs. They will support new and continuing students who are enrolling at the university from one of our direct bill partners. The Specialist will serve as a liaison between students, sponsors, and the university to receive timely payments. They will ensure compliance with university, state, and federal regulations along with standard accounting principles.

The role supports student retention, graduation, and student satisfaction goals.

The Account Partnership – Specialist is responsible for billing and invoicing processes for non-standard or complex third-party sponsorship programs. They will support new and continuing students who are enrolling at the university from one of our direct bill partners. The Specialist will serve as a liaison between students, sponsors, and the university to receive timely payments. They will ensure compliance with university, state, and federal regulations along with standard accounting principles.

The role supports student retention, graduation, and student satisfaction goals.

Salary The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is:
Grade:
Services 206 Pay Range: $21.97 - $31.87

• Support billing and invoicing processes for non-standard or complex third-party sponsorship programs.
• Responsible for tracking and preparing student invoices, while adhering to university deadlines and policies.
• Research and troubleshoot time sensitive issues.
• Manage internal and external communication regarding sponsorship letters, tuition payments, and account balances.
• Maintain appropriate and timely communication with stakeholders within the Customer Relationship Management system.
• Work closely with various stakeholders on escalated student account issues.
• Communicate with vendors and other third-party affiliates to reconcile and coordinate the student’s account.
• Ensure efficiency and accuracy of records.
• Adhere to compliance with university, state, and federal regulations and procedures.
• Perform other job-related duties as assigned.

• Highly detail, deadline oriented, and organized.
• Experience working with third-party sponsorship or employer tuition assistance programs.
• Ability to troubleshoot student account discrepancies and billing issues.
• Experience working with spreadsheets and reviewing billing data (Excel filtering, pivot tables, etc.).
• Strong organizational skills for managing high-volume cases processing.
• Ability to escalate complex vendor or billing issues appropriately.
• Experience in collaborating across departments (Financial Services, Admissions, Student Accounts, Program Mentors, and Enrollment Counselors).
• Strong interpersonal and communication skills.
• Ability to think critically and use data to make informed decisions.
• Excellent analytical, computational, and mathematical abilities.
• High level of integrity and trustworthiness.
• Accuracy and exceptional attention to detail and an aptitude for numbers.
• Well organized, with the ability to perform record-keeping tasks with a high level of accuracy.
• Strong understanding of accounting theory, practices, and procedures.
• Strong work ethic and problem-solving skills.
• Excellent written and oral communication skills.
• Proficient working knowledge of Microsoft Office applications.
• Ability to act and operate independently with direction from manager.
• Strong working knowledge of general accounting, and federal financial aid regulations rules and procedures.
• Strong working knowledge of FERPA regulations rules and procedures.
• Intermediate to Advanced knowledge of…