Scheduling Assistant II Job in Harrisburg, PA

Scheduling Assistant II

We are looking for a detail-oriented Scheduling Assistant II to support customer coordination and scheduling activities for an opportunity in Harrisburg, PA. This hybrid position requires working in the office three days per week and plays an important role in helping customers understand next steps, prepare for scheduled work, and stay informed throughout the process. The ideal candidate is organized, responsive, and comfortable managing communication records, appointment activity, and administrative support tasks in a fast-paced office environment.

Responsibilities:

• Respond to customer inquiries and concerns with professionalism, resolving issues directly whenever possible and directing more complex matters to the appropriate team when needed.
• Explain pre-work requirements to customers, including deadlines, site readiness expectations, inspection timing, and account setup steps so appointments can proceed without delay.
• Arrange service appointments and send reminders or confirmations to help maintain accurate schedules and improve customer attendance.
• Record customer calls and communication activity in tracking logs and prepare weekly updates for reporting purposes.
• Support scheduling operations by assisting with contract disconnect appointments, organization-related appointment creation, and general coordinator support as needed.
• Help assemble work packets, assist with bundled job card processing, and contribute to work order closeout activities.
• Review and remove job holds after required information has been verified and documented.
• Research property damage claims and coordinate scheduling when liability has been confirmed by the organization.