Product Manager, Annuity

Overview

The Product Manager for Annuity Application owns the long-term strategy and vision for back-office and back-end service products within the broader Insurance and Operations portfolio. This role partners closely with adjacent product teams and business stakeholders to prioritize and sequence work that strengthens operational efficiency while improving the end customer experience.

The Product Manager is accountable for defining and maintaining a roadmap that reflects customer needs, stakeholder priorities, and clear, measurable KPIs. They are responsible for delivering outcomes aligned to those KPIs and ensuring the products drive meaningful business results.

Product Managers work closely with several key partners including business capability owners, other Product Managers and Product Owners within their product group who articulate, translate, and execute the product strategy and vision through tactical strategies and solutions. Product Managers are expected to mentor and guide Product Owners in developing their skills. A strong collaborative relationship, including the right alignment and regular, transparent communication between Product Manager and Product Owner, will help ensure both roles deliver on their goals.

The Product Manager typically has more experience in product management, and as such likely manages a complex product portfolio with greater scope and impact.

• Responsible for the long-term product roadmap as part of a larger business strategy. Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions
• Consistently and iteratively ensures that business strategies are being executed through product roadmaps
• Leads team collaboration to manage and prioritize product roadmap and releases across multiple products
• Collaborates to resolve conflicts in a constructive manner when they arise
• Accountable to ensure that product teams understand the business outcomes needed, and that business outcomes are tied to a broader business goal or objective
• Identifies and tracks Key Performance Metrics; accountable to ensure that KPIs are delivering the necessary business value
• Ensures outcomes on the roadmap fit within capacity constraints, and are prioritized and sequenced in order to maximize value to the customer
• Engages with customers and users on a regular basis to uncover implicit and explicit needs, and translate to product hypothesis which are tested and refined to deliver solutions
• Collaborates across product teams to develop and roll out operational plans
• Researches and identifies industry best practices and trends to increase effectiveness
• Acquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management
• Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
• No direct personnel supervisory responsibility, however, supervises large complex product teams with cross-functional team members.

Required:

• Bachelor's degree or equivalent work experience
• 7-9 years relevant business experience, including in product owner role or similar
• Understand fundamentals of iterative development, software development process and procedures
• Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design
• High level of organization and attention to detail
• Passion and understanding of new technology and trends
• Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications…