Warehouse Trainer - Nightshift

DESCRIPTION OF

EMPLOYER:

Founded in 1901, Feeser's, Inc. is a family owned and operated full-line food service distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.

SUMMARY:

The Warehouse Operations Trainer has a general responsibility to participate in coordinating and executing all warehouse training activities. Under the direction of the Operations Supervisor, this position is responsible for overseeing new hire training, remedial post-accident/incident training, annual compliance training in a manner consistent with company service and cost objectives.

WAREHOUSE TRAINER ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver structured onboarding and hands-on training for new warehouse associates, including receiving, put-away, picking, loading, replenishment, sanitation, and equipment operation.

• Train employees on company standard operating procedures (SOPs), food safety protocols, temperature-controlled handling, inventory integrity, and workplace safety requirements.

• Conduct refresher training and upskilling for existing employees as processes, technology, or equipment evolve.

• Evaluate trainee performance and provide coaching, feedback, and corrective instruction to ensure mastery of required competencies.

• Train staff on safe and effective operation of warehouse equipment such as pallet jacks, forklifts, reach trucks, and other material-handling equipment (MHE).

• Demonstrate proper usage of warehouse technology systems including RF scanners, voice-picking, warehouse management systems (WMS), and related applications.

• Ensure employees understand proper product rotation (FIFO), slotting practices, temperature control procedures, and damage-prevention methods.

• Support operational leaders by identifying training gaps affecting accuracy, productivity, and service levels.

• Promote and enforce compliance with OSHA guidelines, facility safety rules, PPE requirements, and accident-prevention procedures.

• Train staff on food safety standards including HACCP principles, allergen control, cross-contamination prevention, cold-chain integrity, and sanitation requirements.

• Participate in safety audits, food safety inspections, and internal compliance reviews; follow up on corrective actions through targeted training.

• Maintain thorough documentation of training activities for regulatory and audit purposes.

• Observe employee work habits and provide coaching to maintain adherence to productivity, accuracy, and quality benchmarks.

• Conduct post-training performance assessments to validate skill levels and identify employees needing additional support.

• Track key performance indicators (KPIs) related to training effectiveness-such as pick accuracy, damage rates, safety incidents, and retention during onboarding periods.

• Partner with warehouse leadership, HR, and safety teams to develop and update training programs and SOPs.

• Communicate clearly and professionally with employees across all departments and shifts.

• Assist supervisors and managers with rollout of new processes, equipment, technology, or layout changes, ensuring employees receive timely instruction.

• Maintain and update training materials, checklists, job aids, visual guides, and evaluation forms.

• Help design new training modules to support operational changes, continuous improvement initiatives, or regulatory updates.

• Maintain accurate training records in accordance with company policy and industry regulations.

• Support operational tasks as needed during peak demand or staffing shortages.

• Participate in cross-functional projects that improve warehouse efficiency, safety, and employee development.

• Performs other duties as assigned by management.

WAREHOUSE TRAINER SKILLS REQUIRED:

• Ability to deliver clear, effective hands-on training and classroom instruction.

• Skilled at breaking down complex processes into simple, teachable steps.

• Strong coaching and mentoring abilities to support employees at all skill levels.

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