Manager, Strategic Planning & Operational Performance

Manager, Strategic Planning & Operational Performance Job Description

Posted Thursday, June 18, 2026 at 6:00 AM | Expires Monday, July 13, 2026 at 5:59 AM

Superior Plus is driving a multi ‑ year transformation of how we plan, deliver, and serve customers across our network. Within this transformation, the Manager, Strategic Planning & Operational Performance plays a critical role for our North American Propane Division, shaping our approach to labour, capacity, and cost ‑ to ‑ serve, and turning those insights into decisions that improve operational and financial performance.

You will lead labour planning for the division, build and refine operational models, and guide a team of analysts to deliver consulting ‑ grade insights that enhance delivery efficiency and cost ‑ to ‑ serve. The role provides significant exposure to senior leaders across Logistics, Operations, and Finance, with the opportunity to grow alongside a high ‑ impact, evolving function.

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state‑of‑the‑art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well‑being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What you’ll do:

• Diagnose cost‑to‑serve drivers and identify logistics optimization opportunities through structured analysis and scenario modeling.
• Analyze delivery frequency, routing patterns, and customer storage behaviour to surface actionable efficiency improvements.
• Lead enterprise labour planning by integrating volume forecasts, productivity trends, and operational performance.
• Own and maintain the workforce model, ensuring accuracy, integrity, and cross‑functional trust.
• Build models, evaluate scenarios, and conduct deep‑dive analyses to support strategic and operational decisions.
• Translate complex analysis into clear narratives and recommendations for senior leaders.
• Lead consulting‑style work streams, structuring business questions and developing hypotheses.
• Connect operational and labour decisions to P&L and cost‑to‑serve outcomes.
• Develop and mentor a team of analysts, elevating analytical rigor and communication quality.
• Partner with Operations, Service, Network & Fleet, HR, Finance, and IT to validate insights and support execution.
• Establish and track KPIs related to cost‑to‑serve, delivery efficiency, labour plan accuracy, and operational performance.

What you bring:

• Bachelor’s degree in Business, Finance, Economics, Engineering, or related field; MBA an asset
• 7–10+ years in consulting, FP&A, corporate strategy, logistics strategy, or operational performance
• Proven experience leading and developing analytical teams
• Strong analytical rigor with the ability to build models, evaluate scenarios, and perform hands ‑ on analysis
• Fluency with BI tools and SQL, with the ability to engage directly with data
• Understanding of logistics, routing, delivery operations, or cost ‑ to ‑ serve drivers
• Structured problem ‑ solving skills and a hypothesis ‑ driven approach
• Executive ‑ level communication and storytelling capability
• Financial fluency to connect operational decisions to P&L and cost ‑ to ‑ serve outcomes
• High ‑ ownership, hands ‑ on leadership style with comfort operating independently and cross ‑ functionally
• English…