Customer Service Representative - Medicare
Job in
Harrisburg, Dauphin County, Pennsylvania, 17101, USA
Listed on 2026-08-01
Listing for:
Pyramid Consulting
Full Time
position Listed on 2026-08-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, Spanish Customer Service
Job Description & How to Apply Below
Customer Service Representative
- Medicare
Immediate need for a talented Customer Service Representative
- Medicare. This is a 12+ months contract opportunity with long-term potential and is located in US (Remote).
Job
-23058 Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- The Medicare department is open 7 days a week.
- FT shifts will range from Sunday
- Saturday from 8AM - 8:15PM. - This is a 37.5 hour week but OT is offered and sometimes required as needed for over 40 hours.
- Training will 8:30AM - 4:45PM Monday through Friday from 8/24/2026 - 11/23/2026.
- Candidates must be flexible to work these hours for this role.
- Customer Service Representative
- Medicare - Medicare CSRs handle claims, benefits, enrollment, member portal, , etc. and work with customers to solve problems.
- This is a 5 star service that the team is looking to uphold.
- Tone and empathy are a must for this position.
Key Requirements and Technology
Experience:
- Call Center Customer Service, inbound calls required (no tele sales or collections) required
- Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
- Must have empathy and strong problem-solving skills.
- Must have strong verbal and written communication skills.
- This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
- Ability to navigate through multiple systems at a time.
- ALL candidates must score a 80% or above on eSkills test.
- HS Diploma or GED with 2 years of customer service experience/call center experience is preferred
- Healthcare industry experience
- Previous Medicare experience highly preferred
- Strong Call Center Customer Service experience (Inbound calls)
- Medical background helpful
Our client is a leading healthcare and insurance Industry and we are currently interviewing to fill this and other similar contract positions.
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