Telephone Operator (Casual-Weekend Only

Position: Telephone Operator (Casual-Weekend Only)
Join our team of Life Changers!

UPMC is hiring a Full-Time, Telephone Operator (Night Shift-weekend only) to support the office in Harrisburg.

This call center is busy as it receives a high volume of emergency calls daily.

Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.

Ability to multi-task while answering phones is a must.

Schedule is every other weekend between 10:30pm-7:00am

Night Shift

Responsibilities:

+ May train new operators.

+ May be required to do system data entry on request.

+ Provide service to multiple answering service clients utilizing individualized protocols.

+ Process appropriate emergency code or STAT page.

+ Initiate voice pages when required.

+ Provide Physician on call information to requesting individuals.

+ Use required phrasing at all times when answering telephone calls.

+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

+ Determine callers requirements (extension desired, information requested, etc.) and transfer call.

+ Provide status report on any page in progress to the individual requesting the page.

+ High school graduate or equivalent.

+ 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

+ Must be able to work all shifts, 7 days a week.

+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran