Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join our team in Harrisburg, Pennsylvania. This position is well suited for someone who combines strong customer service skills with confidence on the phone and can manage a large portfolio of accounts in a fast-paced environment. The ideal candidate is comfortable speaking with customers about outstanding balances, maintaining a courteous approach in every interaction, and helping drive timely payment resolution.

Responsibilities:

• Manage a high-volume group of customer accounts and follow up consistently on outstanding balances.
• Place outbound calls and communicate with customers to discuss payment status, resolve past-due issues, and encourage prompt remittance.
• Review aging information and account details to identify delinquent balances and determine appropriate next steps.
• Document collection activity, customer conversations, commitments to pay, and account updates accurately in company records.
• Work with internal teams to address billing questions, reconcile account issues, and support successful payment collection.
• Provide attentive customer service while handling challenging conversations with tact, clarity, and persistence.
• Monitor assigned accounts regularly to reduce overdue balances and support overall collection performance goals.