Customer Advocacy Specialist — Escalations & Resolution
Listed on 2026-09-18
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management, Bilingual
Affirm is a remote-first company reinventing credit to offer honest, friendly terms. The Customer Advocacy Associate II on the CAR team investigates complex complaints, identifies root causes, and coordinates remediation with cross-functional partners to improve products and processes.
You will learn consumer finance policies and servicing processes, delivering fair outcomes and learning from each escalation to reduce risk and enhance customer trust.
We are currently recruiting a Customer Advocacy Specialist — Escalations & Resolution for our team in PA, United States.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Customer Advocacy Specialist — Escalations & Resolution role at Affirm, based in PA, United States.
We are looking to fill the Customer Advocacy Specialist — Escalations & Resolution position at Affirm in PA, United States.
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