Customer Care Representative - PA

Customer Care Representative

Location:

On-site in Harrisburg, PA

Employment Type:

Full-Time | Non-Exempt Pay: $16.00 to $18.00 per hour, based on experience

Schedule:

Monday to Friday 8:30am - 5:00pm EST Position SummaryCJ Pony Parts is seeking a Customer Care Representative who will interact with customers by phone, web chat, and email. This individual will provide accurate product and service information, resolve order issues, and ensure a high level of customer satisfaction. The ideal candidate has a customer-first mindset and thrives in a fast-paced, team-oriented environment.

Key Responsibilities Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services

Provide timely and accurate information on order status, returns, and general product questions

Update and maintain customer account information in internal systems

Resolve product or service concerns with professionalism and empathy

Assist in processing orders placed in-person, online, or over the phone

Handle payment information and address updates securely and accurately

Generate return labels and coordinate with vendors as needed

Record and track all customer interactions and escalate complex issues appropriately

Provide showroom counter support (on-site only)
Perform general administrative support tasks as assigned

Required Qualifications High school diploma or GED Minimum of 1 year experience in a call center or customer service environment

Proficiency in Microsoft Word, Excel, and Outlook Strong verbal and written communication skills

Ability to manage multiple systems and customer interactions simultaneously

Calm and effective communication skills, especially when resolving customer concerns Benefits Hourly Rate: $16.00 - $18.00 per hour, commensurate with experience

Bonus Program:
Eligible after 6 months

Paid Time Off Medical, Dental, & Vision Insurance (affordable options)
Health Savings Account with company contribution

Life & Short-Term Disability Insurance
401(k) Plan with 4% company match and profit sharing

Company Paid Holidays Employee Assistance Program Casual dress Who We Are Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of Teamwork, Respect, Customer Service, Integrity, and Innovation. We're proud to be a trusted name in automotive parts and accessories-and we're growing!

Equal Opportunity EmployerCJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

E-Verify: CJ Pony Parts uses E-Verify to confirm the employment eligibility of all new hires.