Senior Program Manager; eLMS

Senior Program Manager (eLMS)
Req number:

R7051

Employment type:

Full time Worksite flexibility:

Hybrid Who we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes.

Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary As a Senior Program Manager (eLMS), you will be responsible for leading our client's implementation for an enterprise learning management system.

Job Description We are seeking a Senior Program Manager (eLMS) to lead the implementation of an enterprise learning management system (eLMS). This is a full-time, salaried position requiring at least 1-day per month onsite in Harrsiburg, PA. (During initial onboarding it may require more onsite work for training purposes.)Only work authorizations that will not require sponsorship now or in the future will be considered.

What You'll Do:

Leads and manages the ongoing implementation and continuing development of the enterprise learning management system (eLMS)
Oversee both project management and technical development of an eLMSOversee and actively engage in project management, curriculum development, and instructional design elements of an eLMSEntails highly independent professional work that involves the identification, coordination, and implementation of adult learning content and resources delivered via the client's platform

Manages relationships with the eLMS vendor to support ongoing development of the the client's system

Partners with vendors to manage the day-to-day administration of all system needs, including, but not limited to content updates and bug/enhancement solutioning. orks with internal partners and external vendors to maintain and improve training content and resources to align with client needs

Creates and manages the overall course structure and sets up courses utilizing instructional design techniques/modalities to ensure maximum learner retention and training content provided through the eLMS in coordination with subject matter experts (SME)
Provides project management for course development, coordinating the ongoing expansion and enhancement of the eLMS in partnership with staff and external SMEs including contracted vendors, service providers, and educational institutions

Builds customized certifications related to training content and course offerings

Creates and conducts assessments and evaluations for eLMS course offerings, including soliciting feedback from learners, stakeholders, SMEs, and staff

Monitors trends to identify opportunities for improvement and makes recommendations that can be initiated for improved outcomes

Provides reports on eLMS usage to management staff

Effectively communicates verbally and in writing with all stakeholders.

Responds promptly and accurately to inquiries regarding program or project information.

Creates user guides, promotional materials, and other resources related to eLMS and its training catalog to increase awareness of the resource and ensure targeted stakeholders have knowledge of appropriate trainings.

Creates and manages the overall course structure and sets up courses utilizing instructional design techniques/modalities to ensure maximum learner retention and training content provided by client or SMEs.Implement the ADDIE model of adult learning content development though both synchronous and asynchronous online training modalities – analyze, design, develop, implement, and evaluate

Conduct needs assessments in collaboration with program office representatives across the client's offices, including internal and external subject-matter-experts and stakeholders

Organize and lead planning sessions that identify suitable training and development approaches, including types of learning and conditions of learning, to suitably address training and learning gaps identified by assessment efforts.

Identify low-cost/no-cost solutions available through existing and emerging stakeholder partnerships (i.e. UPenn, Drexel, Temple, E4 Center, etc.) that can meet client needs, or determine whether specific content must be developed to meet the identified needs

Design and develop interactive e-learning content using Articulate
360 and similar software for initial pilot delivery and revision in conjunction with deployment to the platform that relies on a Moodle framework, while soliciting and incorporating feedback from the program office, subject matter experts, and other stakeholders

Ensure content meets or exceeds client's diversity, equity, and inclusion (DEI) principles and guidelines established by the DHS Learning Governance Committee, and work with stakeholders to revise or adjust content to promote DEI…