Loan Servicing Specialist III

Position Summary:

Take the lead as subject matter expert on essential duties of a Loan Servicing Specialist I and II; guide projects within scope of department; coach and work with the team to identify and implement process efficiencies; deliver internal support to other business lines and the branches via phone and email.

Qualifications:

Bachelor's degree in related field preferred.

Minimum four (4) years of experience in a loan processing administrative related position utilizing Core Banking System within the financial services industry.

Accomplished reading, verbal and written communication, analytical, mathematical, computer, problem solving, decision making, and interpersonal relations skills; solid working knowledge of daily accounting entries, interfacing and balancing, and Microsoft Office; high level of organization and attention to detail; effectively multi-task and work within compressed time frames while meeting deadlines; be a self-starter and work independently as well as part of a team.

Core Competencies:

Career Development:
Proactively prepares and actively participates in ongoing, candid, constructive monthly coaching sessions with supervisor. Seeks advancement into challenging and developmental roles and assignments. Sets and meets clear, measurable goals.

Communicates Effectively:
Demonstrates the ability to effectively communicate with all employees and clients, regardless of level. Communicates clearly, concisely, with candor and confidence. Writes, speaks, and listens to disseminate and receive information effectively and accurately. Seeks to understand the viewpoints of others. Keeps others informed in a timely manner.

Focuses on the Client:
Anticipates and identifies internal and external client needs. Takes action to meet and, where possible, exceed client expectations. Plans and organizes work effectively to facilitate responsiveness to client and meet deadlines.

Judgment:
Demonstrates sound reasoning and well-balanced thinking. Balances the need for action with the need for analysis. Incorporates strategic thinking skills into practice by examining facts. Shows an ability to problem solve complex issues. Probes beyond symptoms to determine the underlying cause. Learns from and accepts responsibility from mistakes.

Teamwork:
Demonstrates the ability to enhance the department and Orrstown Banks development through participation. Holds self and others accountable for exceeding departmental and corporate goals. Develops strong working relationships throughout the organization. Appropriately voices opinions, even if they are contrary to the consensus of the team. Initiates and develops positive working relationships with others in a way that builds bridges across boundaries and breaks down silos.

Relates to others in an open and accepting manner that creates trust, respect, and a collaborative environment.

Essential Duties:

Provide subject matter expertise on maintaining records and data entry in the Bank's Core Banking System for all loan types; conducting loan correction maintenance; preparing letters, forms, checks and other documents; executing accurate processing of loan transactions, payoffs, payments and disbursements; processing escrow analyses and disbursements including insurance and tax payments; reviewing exception reports for loans and processing maintenance or transactions;

and preparing daily and monthly reporting, remitting and servicing for investor loans.

Maintain reasonable knowledge of and uphold compliance with Federal National Mortgage Association (FNMA (Fannie Mae)), Federal Home Loan Bank (FHLB), Fair and Accurate Credit Transactions (FACT) Act, Bank Secrecy Act (BSA), and the Bank's Employee Handbook; ensure the Bank maintains a sound loan portfolio with respect to compliance with state and federal laws and regulations, and Bank lending policies and procedures.

Organize and present training materials on policy and procedure updates for team meetings; be instrumental in completing and coordinating special lending related projects and system testing and conversions; communicate proficiently with lenders to answer questions, explain guidelines and resolve…