Quality Assurance​/Risk Management Specialist

Are you looking for a rewarding career where you can make a meaningful difference in the lives of the men and women who have served our country? The Department of Military and Veterans Affairs is seeking a compassionate and dedicated Quality Assurance/Risk Management Specialist to join our management team. In this vital role, you will partner with interdisciplinary support staff to monitor and evaluate quality assurance and risk management program activities at the southeastern Veterans’ Center.

If you are ready to showcase your experience, expand your expertise, and contribute to proactive efforts that ensure exceptional resident care and interaction, we encourage you to apply today!

Watch this video to see how you can make a difference for Pennsylvania's veterans working for the Department of Military and Veterans Affairs.

In this position, you will actively participate in the Quality Assurance and Performance Improvement (QAPI) program and processes, as well as serve on the facility’s Quality Improvement Committee. You will deliver QAPI training to ensure staff are well-equipped to engage effectively in performance improvement initiatives. In collaboration with facility leadership, department heads, and Performance Improvement Project teams, you will provide guidance on the use of QAPI tools and techniques, as well as support data collection and analysis efforts.

You will promote the use of root cause analysis to identify underlying issues and develop effective solutions. Responsibilities include consulting and partnering with interdisciplinary support staff to monitor and evaluate quality assurance and risk management activities, ensuring patient care meets established regulatory standards and quality expectations. Additionally, you will take part in internal surveys alongside administrative and support services staff to identify potential areas of concern, recommend corrective and preventive actions to address staffing or operational deficiencies, and review follow‑up reports to ensure timely implementation and to minimize the risk of recurring issues.

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• Two years of professional experience as a member of a multiple disciplinary treatment team in a public or private health care facility and a bachelor's degree; or
• Two years of clinical experience in an human services agency, including one year of administrative, evaluative, or consultative experience in a health care program; and a bachelor's degree with major course work in social work, nursing, health care administration, behavioral sciences or a related field; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require a medical examination.
• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you…