Digital Impact Associate, GS, Temporary Appointment Amman, Jordan Count

Overview

Apply now Job no: 590770,
Contract type: Temporary Appointment,
Duty Station: Amman,
Level: G-6,
Location: Jordan,
Categories: Information Communication Technology.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. UNICEF is a place where careers are built: we offer staff diverse opportunities for professional and personal development. We welcome everyone who wants to belong and grow in a diverse culture, coupled with a compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child,
the right to support
. The Hashemite Kingdom of Jordan is a leader in the region for the rights of its children. UNICEF Jordan Country Office aims to sustain results achieved for children and to improve policies, national institutions and programmes in line with Jordan’s Vision 2025 and the National Human Resources Development Strategy ) towards achieving the Sustainable Development Goals. Our main pillars include:
Child Protection;
Education;
Water, Sanitation & Hygiene;
Adolescent and Youth Engagement;
Health and Nutrition;
Social Protection; and Operations.

General ICT / Office Support

Digital Impact Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communication with client departments/divisions/offices and efficient provision of support to other ICT staff.

• Providing first-level support that includes receiving, processing and logging service requests.
• Managing lifecycle of ICT incidents assigned to him/her in service management tool.
• Providing support in conferencing with ICT and audiovisual equipment as requested.
• Creating and assigning work orders.
• Maintaining and updating files (electronic and paper) and internal databases.
• Maintaining ICT inventory, manuals and other documentation. This may require lifting, moving, mounting, or storing equipment.
• Maintain mission critical assets related to connectivity, firewall, software and hardware updates and ensure lifecycle compliance.
• Provide inputs to emergency data telecoms preparedness and ICT-DR simulation testing - for BCP.

Minimal ICT Administration

Digital Impact Associates are accountable for specialized support pertaining to IT core platforms and networks requiring thorough understanding of core IT Platforms and networks to facilitate a digital workplace.

Activities Include

• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
• Assisting in routine operation and monitoring of server systems.
• Providing second-level user support/troubleshooting.
• Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
• Performing backups of servers following standard backup procedures.
• Assisting in the generation of computer reports.
• Providing on-the-job orientation for users in the use of ICT systems.

Cybersecurity and General Protection of Digital Assets

Digital Impact Associate at this level are expected to have a foundational understanding of cybersecurity principles and data protection best practices, contributing to the overall cyber hygiene and resilience of the office environment. This includes safeguarding UNICEF digital assets and supporting the organization’s Human Risk Management strategy.

Activities Include:

• Providing direct support during cybersecurity incidents in the field office, including first response to identity and device compromise, containment actions, and support with recovery procedures in coordination with Regional Focal points and Global Security Operations Function.
• Identifying sensitive or regulated data and supporting the implementation and maintenance of standard access controls within UNICEF-approved platforms (e.g., SharePoint, One Drive, Teams).
• Participating in routine reviews of digital access permissions and suggesting improvements based on the principle of least privilege.
• Supporting organizational cybersecurity awareness by monitoring completion rates of…