Help Desk Analyst

Title:
Workstation Specialist

Location:
Harrisburg, PA

Duration:
Long Term

*** This requisition requires only a virtual interview via Teams with video-enabled.**
* *** Client would prefer candidates local to the Harrisburg, PA Area.**
* This team member will report daily 100% onsite to the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 17120).

There is metered, on-street/parallel parking in front of and around the building. PennDOT is not responsible for parking costs.

The work hours for this position will be 7:30 AM - 4:00 PM ; half hour lunch hour can be taken anytime between
11 AM - 12:30 PM.

Description:

• Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg.
• This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.