Workstation Support

Workstation Support

Location:

Dauphin County, PA

Position:
Onsite

Duration:
Long Term

This team member will report daily 100% onsite to the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 17120). There is metered, on-street/parallel parking in front of and around the building. PennDOT is not responsible for parking costs. The work hours for this position will be 8 AM – 4:30 PM with an half hour "working" lunch.

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

• Monitor incident queues for issues and take ownership and assist customers as required

• Keep all support tickets up to date and well documented

• As required, provided documentation on issue resolution for other teams

• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Skill
- Required /Desired
- Amount - of Experience

Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +).

- Required - 3 - Years

Develop, test, maintain PC images.

- Required - 3 - Years

Experience supporting PC’s in a large domain environment.

- Required - 3 - Years

Install and configure PC hardware and peripherals.

- Required - 3 - Years

Repair PC’s by replacing hard drives, motherboards, memory, etc.

- Required - 3 - Years

Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

- Required - 3 - Years

Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.

- Required - 3 - Years

Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

- Required - 3 - Years

Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) - Required - 2 - Years

Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

- Required - 2 - Years

Experience integrating Macintosh systems into an Active Directory Domain environment.

- Required - 1 - Years

Scripting with VBS and Power Shell
- Highly desired - 2 - Years

Configuration Management Console queries and reporting.

- Highly desired - 2 - Years

SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.

- Highly desired - 2 - Years

Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).

- Highly desired - 2 - Years

Microsoft Certification.

- Highly desired - 2 - Years

Able to communicate in a clear manner.

- Desired - 0

Change oriented – improve processes and confront difficult circumstances in creative ways.

- Desired - 0

Demonstrated customer focus; building strong customer relationships.

- Desired - 0

Effectively evaluate information to make correct decisions.

- Desired - 0

Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.

- Desired - 0

Strong team player – collaborate with others, be open to other ways of doing things.

- Desired - 0

Interested in emerging technologies demonstrated through training and attending technical events.

- Desired - 0