Information Systems - IT Lead

Description

Are you a hands‑on IT leader who thrives in a mission‑driven environment? If so, consider joining Devereux!

We’re seeking a dynamic Information Systems – IT Lead who enjoys solving complex challenges, supporting end users, and leading IT operations with a customer‑first mindset.

This on‑site role serves as the primary IT resource for our Devereux – TCV Programs located in Braddock, PA and will ensure reliable systems, provide strong customer service, and effective coordination of technical support and projects.

Lead and oversee daily IT support operations across multiple sites, ensuring timely resolution of requests and high‑quality service delivery. Serve as the escalation point for complex technical issues while troubleshooting a wide range of systems, including hardware, software, network, and communication tools. Coordinate competing priorities across support and project work, monitor performance metrics, and drive process improvements. Support IT systems and infrastructure through installation, maintenance, and asset management, ensuring compliance with security standards.

Additionally, lead site‑based IT projects, coordinating timelines and resources to ensure smooth, minimally disruptive implementations.

• 2+ years of experience in Tier 2/Tier 3 or advanced IT support role.
• Strong troubleshooting skills across systems, networks, and devices.
• Experience providing guidance or leadership to IT staff preferred.
• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast‑paced environment.

• Degree not required; IT certifications or relevant education are a plus.

• Compensation: $70,000 – $80,000 per year, based on experience.
• Dayshift
  
  Hours:
  
  8:30 AM to 5:00 PM.
• Comprehensive
  
  Health Benefits:
  
  effective 30 days after employment. Learn more: https://(Use the "Apply for this Job" box below)..
• Tuition & Student Loan Assistance: through ASCEND Program. Learn more: .
• Servant Leadership culture: where you can be your authentic self at work.
• Medical, dental, prescription drug, preventative care, and mental health services.
• Student loan debt assistance, tuition reimbursement and continuing education assistance.
• Generous time‑off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage.
• Employee assistance / work‑life balance program.

Devereux is a drug‑free workplace, drug screening required. EOE.

The employment policies of Devereux Advanced Behavioral Health are to recruit and hire qualified employees without discrimination because of race, religion, creed, color, age, sex, marital status, national origin, citizenship status, ancestry, disability, veteran status, communication ability, gender identity or expression or sexual orientation and to treat them equally with respect to compensation and opportunities for advancement – including upgrading, promotion and transfer – consistent with individual skills and the needs of Devereux.