Information Systems - IT Lead

Overview

Are you a hands-on IT leader who thrives in a mission-driven environment? If so, consider joining Devereux. We’re seeking a dynamic Information Systems – IT Lead who enjoys solving complex challenges, supporting end users, and leading IT operations with a customer-first mindset. This on-site role serves as the primary IT resource for our Devereux - TCV Programs located in Braddock, PA and will ensure reliable systems, provide strong customer service, and effective coordination of technical support and projects.

• Lead and oversee daily IT support operations across multiple sites, ensuring timely resolution of requests and high-quality service delivery. Serve as the escalation point for complex technical issues while troubleshooting a wide range of systems, including hardware, software, network, and communication tools. Coordinate competing priorities across support and project work, monitor performance metrics, and drive process improvements. Support IT systems and infrastructure through installation, maintenance, and asset management, ensuring compliance with security standards.
  
  Additionally, lead site-based IT projects, coordinating timelines and resources to ensure smooth, minimally disruptive implementations.

• 2+ years of experience in Tier 2/Tier 3 or advanced IT support role

• Strong troubleshooting skills across systems, networks, and devices

• Experience providing guidance or leadership to IT staff preferred

• Strong communication and customer service skills

• Ability to manage multiple priorities in a fast-paced environment

• Degree not required; IT certifications or relevant education are a plus

Devereux is one of the nation’s largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare. Founded in 1912, Devereux operates a comprehensive national network of clinical, therapeutic, educational and employment programs that positively impact the lives of 10,000+ children, adults – and their families – every year. Our mission is to change lives by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.

With nearly 6,500 employees working in programs across the country, Devereux is a trusted partner for families, schools and communities, serving individuals in autism, intellectual and developmental disabilities, specialty mental health, education and foster care.

Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission-driven, people-first mindset is at the heart of the compassionate and high-quality programming we provide for the individuals and families we serve and other key stakeholders. To be successful here, you will put the needs of others first, feel called to serve and lead, and be a part of our commitment to a welcoming and supportive work environment across all programs and services.

In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Eligible employees start benefits after 30 days of employment. Benefits include:

• Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services

• Student loan debt assistance, tuition reimbursement and continuing education assistance

• Generous time-off (start accruing from day one), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage

• Employee assistance / work-life balance program

• Visit (Use the "Apply for this Job" box below). to see why Devereux is a great place to work

Devereux is a drug-free workplace; drug screening may be required. Equal Opportunity Employer (EOE).