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ITSM Quality Architect - AI-Governed Automation
Job in
Harrisburg, Dauphin County, Pennsylvania, 17101, USA
Listed on 2026-07-13
Listing for:
Allegion
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager
Job Description & How to Apply Below
Allegion is seeking an ITSM Process Architect to design, govern and improve IT service management processes and tooling across the organization. The role focuses on incident, change, CMDB, knowledge, problem management, and AI oversight to ensure reliable, auditable services with safe AI integration.
Qualified candidates will have 5+ years in IT with ITSM governance experience and a strong background in ITIL 4, Service Now, and Jira Service Management.
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