Senior Infrastructure Operations Engineer

Position Summary

As a Senior Infrastructure Operations Engineer (Sr I O Engineer) on the Virtual Workspace team, you will design, engineer, and optimize our enterprise‑wide virtual desktop and application streaming infrastructure. This role centers on delivering a seamless and high‑performance virtual experience using Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms. You will play a vital role in automating and scaling our virtual environments by designing, developing, and deploying modern, AI‑powered automation solutions to handle provisioning, monitoring, and self‑healing system operations.

This is an incredible opportunity to leverage cutting‑edge automation technologies and modern CI/CD practices to build a highly resilient workspace platform for our global workforce. You’ll enjoy the flexibility to telecommute from anywhere within the U.S.

• Design, configure, deploy, and maintain robust virtual desktop infrastructure (VDI) and application virtualization environments leveraging Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms.
• Own the lifecycle of virtual machine (VM) golden images, including image creation, testing, development, and ongoing version management for VDI environments.
• Build and maintain modern CI/CD pipelines to automate virtual image deployments, configurations, and environment updates.
• Design, develop, and deploy AI‑powered solutions and intelligent automations to address complex infrastructure and workspace challenges with an emphasis on responsible use of AI.
• Build automated workflows and scripting integrations (e.g., Power Shell, Python) to optimize workspace provisioning, operational efficiency, and self‑healing infrastructure.
• Use enterprise‑approved AI tools to streamline workflows, automate repetitive tasks, and drive continuous improvement across the platform ecosystem.
• Evaluate emerging technology trends, including cloud VDI, Dev Ops automation, and intelligent system monitoring, to inform solution design and strategic workspace innovation.
• Troubleshoot complex Tier‑3 virtualization, session host, and workspace access issues, conducting deep‑dive root‑cause analyses to maintain high environment availability.
• Collaborate with research, engineering, and product teams to translate cutting‑edge infrastructure advancements into scalable, production‑ready capabilities that can be re‑used by the enterprise.

• 5+ years of experience in engineering, designing, and managing enterprise‑scale Virtual Desktop Infrastructure (VDI) and application streaming environments.
• 3+ years of technical experience administering and supporting Azure Virtual Desktop (AVD), Citrix, and/or VMware Horizon VDI platforms.
• 3+ years of experience with system automation and scripting languages (such as Power Shell, Python, or Bash) to automate infrastructure tasks.
• 2+ years of hands‑on experience with virtual machine (VM) image creation, development, and lifecycle management within enterprise environments.
• 2+ years of experience designing, developing, or deploying system automations, automated self‑healing workflows, or integrating intelligent software tools to optimize operational workflows.

• Bachelor's degree in computer science, Information Technology.
• Experience designing, building, or managing CI/CD pipelines and Infrastructure as Code (IaC) practices (e.g., Azure Dev Ops, Packer, Terraform, Jenkins) for VDI and virtual image deployments.
• Relevant technical certifications such as Citrix Certified Professional/Expert - Virtualization (CCP‑V, CCE‑V), Microsoft Certified:
  Azure Virtual Desktop Specialty, or VMware VCP.
• Experience integrating machine learning (ML), natural language processing (NLP), or advanced AI APIs into system administration or monitoring platforms.
• Strong knowledge of cloud infrastructure architectures (Azure, AWS) and hybrid workspace deployments.
• Outstanding technical troubleshooting, analytical problem‑solving, and collaboration skills.
• All Telecommuters will be required to adhere to United Health Group's Telecommuter Policy.

Pay is based on several factors including…