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IT Service Desk Agent: Resolve Issues & Elevate

Job in Harrisburg, Dauphin County, Pennsylvania, 17124, USA
Listing for: Unisys
Full Time position
Listed on 2026-07-14
Job specializations:
  • IT/Tech
    HelpDesk/Support
  • Customer Service/HelpDesk
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 42000 - 64000 USD Yearly USD 42000.00 64000.00 YEAR
Job Description & How to Apply Below
Position: IT Service Desk Agent: Resolve Issues & Elevate Support

Unisys in the United States is seeking a role that handles moderately complex incidents and requests, providing guidance and using experience to resolve issues across hardware, software, and network domains.

The role supports L1 agents, escalates when needed, and participates in a video interview process. A strong emphasis on problem solving, analytical thinking, and customer service is required.

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