Associate Internal Business Systems Analyst

Company:
Highmark Inc.

This role performs business analysis tasks by supporting stakeholders of specific system applications, handling user inquiries/issues, and managing enhancements. The incumbent understands the supported applications, how users interact with them, and how they integrate with other systems. By analyzing work processes, the incumbent identifies solutions that may include training, process change, or business rule modifications. Responsibilities also include tracing business requirements through test plans and cases to reduce issue resolution time and identify anomalies.

Collaboration with Application Development and other analysis teams is expected to improve overall business processes.

• Work with customers, application developers, and team members to capture capability needs and drive quality business solutions.
• Support creation and maintenance of deliverables such as business vision, requirements, personalization for different clients, and user interface design.
• Participate in the full software development life cycle on project teams as needed.
• Provide business and/or subject matter expertise for project and production-related activities on less complex issues, including new strategic programs or initiatives affecting current and existing systems.
• Ensure compliance with required standards (e.g., SOC2) and obtain necessary approvals throughout the project life cycle.
• Assist with requirements testing (e.g., testing plans, scenarios, documentation, defect management) to minimize production defects and analyze results relative to customer impacts.
• Run system reports and create ad‑hoc reports, pulling data from various sources.
• Analyze reports to assess system performance and results.
• Communicate effectively with team members, customers, partners, and management, including conducting requirement walkthroughs, sprint reviews, reporting project status, enabling vendor solutions, and providing clear documentation.
• Perform other duties as assigned.

Required:

High School Diploma or GED. Preferred:
Bachelor’s Degree in Information Systems or Business Administration/Management.

Required:

1‑3 years in a relevant operational area (e.g., customer service, claims, enrollment, billing) with 0‑1 year of technical application experience. Preferred: 0‑1 year in the Health Insurance Industry, 0‑1 year in Healthcare Industry, and 0‑1 year in Lean/Six Sigma.

• Leadership
• Process Improvement
• Analytical Skills
• Problem‑Solving
• Communication Skills
• Presentation Delivery
• Customer Service
• Strategic Thinking
• Experience with Network Adequacy software
• Time and Distance Applications
• Regulatory Reporting
• SQL or SAS coding experience
• Jira or Agile working methodology

Preferred

Certifications:

Project Management Professional (PMP), Lean, Six Sigma.

Language:
English required.

Travel required 0%‑25%.

Position is office‑based with occasional travel up to 25%. The role requires light lifting up to 10 pounds, with minimal physical demands.

Minimum: $25.02, Maximum: $38.76. Base pay is determined by qualifications, experience, and business considerations.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on veteran or disability status and all protected categories in accordance with applicable federal, state, and local law. We are committed to providing a workplace that respects the principles of the Health Insurance Portability Accountability Act (HIPAA) and other data security guidelines.