Information Technology Technician

Information Technology Technician – Service Desk

The Pennsylvania Liquor Control Board (PLCB) offers an exciting opportunity for an Information Technology Technician within the Bureau of Enterprise Infrastructure and Operations, Services and Support Division. This role provides first‑level technical support across hardware, software, networking, and POS systems for PLCB staff throughout the Commonwealth. Apply today and use your technical skills to make a real difference.

As an Information Technology Technician, your duties include:

• Call Management:
  Maintain an available status and respond to incoming requests through approved systems.
• Ticket Documentation:
  Record client interactions and track issues in Service Now.
• Diagnostic Support:
  Collect information and guide clients through tests to identify problems.
• Issue Resolution:
  Troubleshoot hardware, software, networking, and POS system concerns.
• Hardware Coordination:
  Arrange repairs and replacements with staff and approved vendors.
• System Access:
  Use Active Directory to reset passwords and unlock accounts.

• Full‑time employment.
• Work hours:
  
  9:00 AM – 5:00 PM, Monday – Friday with a 30‑minute lunch.
• Telework:
  Part‑time work‑from‑home possible, except for four days per month at the Flank Drive Building, or as operational needs dictate. Requires a securely configured high‑speed internet connection and an approved location in Pennsylvania. Telework eligibility is subject to change.
• Salary:
  Starting salary may be non‑negotiable.
• Further communication regarding the position will be sent by email; check spam/junk folders.

• One year of experience as an IT Help Desk Technician (Commonwealth or equivalent Federal Government title).
• Two years of experience providing IT support services involving hardware and software installation, operation, and maintenance.
• One year of experience providing IT support services involving hardware and software installation, operation, and maintenance and completion of a one‑year apprenticeship in the IT technical support field.
• An associate degree in an IT field.
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once within three months of graduating with a qualifying degree.

• Must meet the PA residency requirement.
• Must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports.
• Pass a background investigation; a felony conviction in the last ten years of the prospective date of employment is disqualifying per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed case‑by‑case.

• Resumes, cover letters, and similar documents will not be reviewed. Eligibility must be supported directly in the application.
• If claiming education, attach a copy of college transcripts (unofficial acceptable).
• Submit the application by the posting closing date. Late applications and missing materials will not be accepted.
• Failure to comply with application requirements may eliminate you from consideration.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Generative AI may be used for preparation only; misuse is prohibited.

• Pennsylvania law (51 Pa. C.S. § 7103) provides employment preference for qualified veterans for many state and local government jobs.

• 711 for hearing and speech disabilities or other individuals.

• Completing the application, including all supplemental questions, serves as your exam for this position; no separate written exam is required.
• Your score is based on the detailed information you provide on your application and in response to supplemental questions.
• Your score is valid for this specific posting only.
• Provide complete and accurate information. Inaccurate information may lower your score or result in disqualification.
• Only apply/test once for this posting.
• Results will be emailed.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.