IT Operations Specialist

Description
The IT Operations Specialist supports the daily operational stability, performance, and maintenance of the agency's core technology platforms and infrastructure. This position focuses on ensuring reliable system availability, assisting with maintenance activities, monitoring operational health, and supporting incident response efforts. The IT Operations Specialist works within the Infrastructure unit and collaborates with other teams in the IT & Cyber Operations and Technology Strategy sections to uphold technology standards, maintain secure environments, and contribute to the resilience of agency systems.

The IT Operations Specialist reports to the Director of IT & Cyber Operations.
Examples of Duties:
Monitor the performance and availability of on-premises and cloud infrastructure, network systems, and critical technology platforms.
Perform routine maintenance tasks such as patching, system updates, configuration changes, and equipment lifecycle activities under guidance from sr. staff.
Assist in implementing and maintaining system monitoring tools and alerts to ensure prompt identification of operational issues.
Support incident response efforts by participating in troubleshooting, diagnosing root causes, and restoring services during outages or degraded performance events.
Maintain operational documentation, including system configurations, runbooks, maintenance records, and asset inventory.
Assist with backup and recovery operations and contribute to disaster recovery testing and preparation activities.
Escalate complex technical issues to sr. engineers or unit leadership while providing detailed diagnostic information.
Provide support for infrastructure-related projects, upgrades, and deployments as assigned.
Ensure adherence to security and operational best practices when working with servers, networks, cloud platforms, and enterprise systems.
Partner with cybersecurity personnel when vulnerabilities or security events intersect with infrastructure operations.
Perform related duties as required.
Additional Skills & Qualifications
Minimum Experience and Training
Associate degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.
Two or more years of experience in IT operations, systems administration, network support, or a similar technical role.
Experience supporting Windows and/or Linux server environments, cloud platforms, or enterprise networking technologies is preferred.

Experience with system monitoring, patching tools, or backup technologies is beneficial.
Required Knowledge, Skills, and Abilities
Working knowledge of infrastructure components including servers, networks, virtualization platforms, cloud environments, and monitoring tools
Basic understanding of cybersecurity concepts such as patching, vulnerability awareness, and incident response coordination
Ability to perform routine maintenance, apply updates, and follow technical procedures accurately
Strong analytical and troubleshooting skills with the ability to identify and resolve operational issues
Strong communication skills with the ability to document work clearly and collaborate effectively with technical teams
Ability to follow established processes, escalation paths, and operational standards
Commitment to continuous learning, operational excellence, and maintaining a secure, stable technology environment
Ability to make quick but informed decisions in a fast-paced environment during periods of high stress
Ability to express ideas clearly and concisely, orally and in writing
Job Type & Location
This is a Contract to Hire position based out of Harrisburg, PA.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance…