Senior Director Commercial Advanced Analytics & Optimization Suite Lead

Senior Director, Commercial Advanced Analytics & Optimization

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz. To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise.

Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you'll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we're building the right things, in the right way, at the right time.

The Senior Director, Commercial Advanced Analytics & Optimization, plays a critical role in building Jazz's next-generation advanced analytics capability within Customer Experience Operations to reshape how we make decisions, engage customers, and deliver impact s role leads teams that design and deploy advanced analytics, predictive algorithms, and AI-driven solutions to solve complex commercial business challenges, optimize go-to-market effectiveness, and unlock new ways of working to support the customer experience (for HCPs, KOLs, HCOs, Patients).

It goes beyond measurement to drive meaningful business outcomes, translating data into action and continuously improving how Jazz connects with patients, caregivers, and healthcare professionals.

This role will report to the head of Customer Insights & Data in Customer Experience Operations and directly leads a team that includes:

• The Global Capability Owner for Performance Optimization
• The Global Capability Owner for Predictive Algorithms
• A global team of individuals focused on Advanced Analytics, accountable for end-to-end quality development, model refinement, measurement, analysis, and continuous improvement of analytics solutions.
• An individual focused on Voice of Customer Operations, responsible for measuring, synthesizing, and scaling customer insights to inform experience design, content decisions, enterprise optimization, and drive responsiveness to customer issues and opportunities.

Essential Functions/Responsibilities

• Lead and scale enterprise performance analytics and advanced analytics capabilities, including performance measurement, predictive modeling, and Voice of Customer–driven insights, to drive critical business decisions, optimize performance, and deliver measurable impact for customers and the business.
• Lead and develop Team Leads, reinforcing clear decision rights, accountability, quality delivery, and performance expectations. This includes:
• Overseeing the Advanced Analytics team to deliver standardized, end-to-end performance measurement, actionable insights, and continuous optimization across channels and portfolios.
• Overseeing the Voice of Customer Ops team to turn customer needs, feedback, and experiences into clear priorities that improve how Jazz engages, supports, and delivers value to customers.
• Holding the Global Capability Owners accountable for the performance and outcomes of the Performance Optimization & Predictive Algorithms Global Capabilities including adoption, consistency, and impact of performance insights that guide enterprise prioritization and investment tradeoffs.
• Partner with the head of Customer Insights & Data on resource planning, talent strategy, and capability development, including attracting, developing, and retaining high-performing advanced analytics talent as capabilities and the operating model evolve.
• Own…