Product Support Specialist — Technical Helpdesk & RCA
Listed on 2026-09-18
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IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Black Box Network Services in Pennsylvania seeks a capable technical support specialist to provide first-level assistance for Copper/Fiber cabling, KVM switches, video multimedia, and Datacom/Networking. You will work with engineering and product teams to triage, escalate, and resolve customer inquiries across chat, phone, and ticketing channels.
The role emphasizes critical thinking, excellent communication, and cross-functional collaboration, with opportunities to grow within a technology
The Product Support Specialist — Technical Helpdesk & RCA position in the Management & Operations, IT & Technology field is open for applications.
This posting is for the Product Support Specialist — Technical Helpdesk & RCA role at Black Box, based in PA, United States.
We are looking to fill the Product Support Specialist — Technical Helpdesk & RCA position at Black Box in PA, United States.
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