Salesforce Business Analyst

Working Arrangement: Primarily onsite with some remote flexibility

Duration: Initial 12-month engagement, with potential for extension or permanent employment

Type: Contract or Direct Hire

Work Authorization: Candidates must be authorized to work in the United States

We are looking for an experienced Salesforce Business Analyst to join a large-scale Salesforce transformation programme.

You will act as the key link between business stakeholders and technical delivery teams, translating business needs into clear, actionable Salesforce requirements. The ideal candidate will have strong experience working across Salesforce implementations and be comfortable owning requirements from discovery through testing and deployment.

• Work with business stakeholders to understand processes, challenges, and business objectives
• Gather, analyse, and document functional requirements
• Develop user stories, acceptance criteria, process documentation, and other functional artefacts
• Perform business and solution gap analysis
• Partner closely with Salesforce Architects, Developers, Administrators, and other technical teams
• Translate business requirements into practical Salesforce solutions
• Review proposed solutions and ensure they align with business requirements and Salesforce best practices
• Analyse Salesforce data and create or utilise reports and dashboards to support business decisions
• Support testing activities, including UAT, regression testing, defect validation, and release readiness
• Participate in solution demonstrations and stakeholder walkthroughs
• Identify opportunities to improve processes through Salesforce automation and optimisation
• Assist with data analysis, extraction, and migration-related activities
• Support issue investigation and defect triage throughout the delivery lifecycle
• Develop user documentation and support end-user training where required
• Maintain clear communication between business and technical stakeholders throughout delivery

• 5+ years of experience in IT, business analysis, or technology delivery
• 3+ years of hands-on experience as a Salesforce Business Analyst
• Experience working on complex Salesforce implementations or transformation programmes
• Strong understanding of Salesforce functionality, data structures, reporting, and automation
• Experience working with Salesforce Sales Cloud and/or other Salesforce Clouds
• Strong requirements gathering and stakeholder management experience
• Experience creating user stories, acceptance criteria, process flows, and functional documentation
• Experience supporting UAT, defect management, and production releases
• Ability to analyse Salesforce data and work with tools such as Data Loader
• Salesforce certification such as Salesforce Administrator or Sales Cloud Consultant preferred
• Strong communication, analytical, and problem-solving skills

Please note we are not looking for any 3rd party assistance

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