Engagement Delivery Manager​/Senior Manager - Slack

Position: Engagement Delivery Manager / Senior Manager - Slack
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Are you an owner who can build the next generation of delivery excellence at Slack? Are you a leader who thrives in an iterative, AI-forward, fast-paced environment? We want to talk to you!

Slack is looking for delivery excellence managers and senior managers to further build out our global project delivery organization supporting enterprise customer implementations. We need leaders who are creative, collaborative, and experienced — people who accelerate Enterprise adoption of the Slack platform (including Slack AI) by ensuring every engagement follows the Salesforce Delivery Methodology and drives the digital transformation Slack enables.

You'll scope, design, build, and deliver compelling programs for Enterprise customers across users, teams, and geographies — tailored to each customer's needs and delivered with agile or waterfall-leaning rigor depending on context.

What you'll be doing:

Lead engagements through the full Salesforce Delivery Methodology lifecycle — Discover, Define, Design, Deliver, Deploy, Scale, Monitor & Control — ensuring methodology alignment with each customer at kickoff

Help customers launch and mature on the Slack platform, including driving adoption of Slack AI (search & summaries, huddle notes, Workflow Builder, and native Slackbot capabilities) as part of the value delivered

Partner with Enterprise customers to align scope, objectives, and success measures against the methodology's stage-by-stage guidance

Build senior client relationships and provide strategic guidance on both delivery execution and AI-driven ways of working

Continuously improve delivery methodology programs, incorporating AI-native delivery practices (e.g., Slackbot skills for status reporting, RAID tracking, and risk surfacing) to increase delivery efficiency

Ensure projects are delivered on time and on budget; manage key issues and risks

Work cross-functionally to bring the right resources — including AI tooling — to each engagement to deliver success

Support customers extending Slack through integrations with Salesforce products (e.g., Sales Cloud, Service Cloud, Agentforce) as part of a connected, cross-cloud delivery experience

What you should have:8-10+ years of program/project delivery experience for Engagement Delivery Manager, or 10-12+ years for Senior Engagement Delivery Manager, preferably in SaaS and/or professional services5+ years of program management experience, preferably within a SaaS organization

Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology and Slack AI product capabilities

Strong leadership, energy, problem-solving, and decision-making abilities

Excellent communication skills with customers and internally, including comfort presenting and discussing at the C-level

Demonstrated ability to think creatively about what a modern, AI-enabled delivery organization looks like at a company like SlackA proven track record resolving issues and…