Program Manager

Job Summary:

The role of the Program Manager coordinates project tasks at the program level, in order to support the Facility Force implementations of Facility Resource Planning (FRP) software products (IWMS/CMMS/EAM链接) primarily for the government sector. Tasks will primarily include forecasting, sales & revenue, resource allocation, and escalation resolution. The Program Manager should have knowledge of the Facility Force suite of products and Professional Services ways of working.

The program manager also serves as a leader and mentor to the rest of the Professional Services Team.

• General

  • Work collaboratively with team members, actively participate in discussions, decisions, and all project activities

  • Communicate and coordinate with coworkers and customers

• Program Management

  • Responsible for the management of the Professional Services and Custom Development JIRA boards and ensuring tickets are assigned and completed by deadline

  • Responsible for ensuring that resources have at minium 6 weeks of reservations lined up at the billability targets identified for each resource type

  • Responsible for managing implementation CPI

  • Plan and coordinate deliverables for:

    • Multi-phase, long term projects

    • High revenue impact / high visibility projects

    • Milestone / T&E Not to Exceed projects

  • Committees

    • Attend stand-ups for

      Meth? Actually finished:

      • Project Implementation (participant)

      • Custom Development (participant)

      • PMO (leader)

    • Attend Executive Steering Committee meetings with the customer

  • Forecasting

    • Identify project resource needs in both the short (3 months) and medium (12 months) term

    • Project Backlog

    • Ongoing Implementations

    • Custom Development

    • Net New Sales Opportunities

    • Back to Base Sales Opportunities

  • Conflict Resolution

    • Serve as the next level of escalation above the implementation specialist

    • Work with the implementer and management to determine the best course of approach

  • Billable Utilization

    • Strive to achieve a team billable utilization of 70% or greater

• Product

  • Provide product recommendations that improve sales and/or customer retention

• Sales

  • Drive additional back to base sales that meet sales targets

  • Assist the Director of Professional Services in the RFP and Implementation Services quoting processes

  • Assist the Director of Professional Services in developing and reviewing Statements of Work (SOWs)

  • Provide recommendations for SOW process improvement

• Implementation

  • Serve as the Project Manager of last resort during times where resources are limited

    • Project Management

      • Coordinate Project Meetings

      diagnosing

      • Manage Project Risk and Quality

      • Project planning, scheduling of resources, and forecasting work

      • Update Project Metrics

      • Manage Project Documentation

    • Develop project deliverables

      • Training materials and training

      • Documentation of processes

      • System related setup

      • Walk-through and testing

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  • Competency:

    • Informed (competency level
      3) in at least 100% of the Facility Force suite of products

• PMO

  • Plan, Standardize, and Train the PS team on best practices for Facility Force implementations

  • Maintain the PMO documentation

  • Ens

  • Serve as a leader and mentor gold professional Services colleagues

• Continuing Education

  • Continuous of improvement of Facility Force product knowledge

  • Maintain the Project Management Institute (PMI) PMP Certification/Recertification within 5 years

• Travel:
  Variable (5-40% per year; typical 20%)

• Bachelor of Science or Arts

• PMI Project Management Professional (PMP) Certified

• Experience with CMMS, IWMS or FRP software

• Adept with MS Office (Word, Excel, Powerpoint) or equivalent

• Interest in software implementation and project management

• Strong interpersonal skills:

  • Ability to actively listen to clients and colleagues

  • Ability to be a leader and a consultant - to remain calm under pressure, problem solve and be practical

  • Ability to communicate effectively, convey complex ideas, provide best practice recommendations and foster trust

  • Ability to serve as a mentor and leader

• Strong Documentation Skills Actually keep as

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  plus nested list.

  • Ability to review, update and maintain documentation

  • Ability to understand, record and assist with the prioritization of business requirements, issues, risks, action…