Manager, Lab Animal Operations

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* Job Purpose:

** The Manager, Operations is accountable for the overall operational performance and success of the operational areas of responsibility.  This hands-on role will have a highly visible and dynamic leadership presence at the facility, supporting the implementation of company strategies and ensuring robust regulatory and operational compliance. This role demands a strong emphasis on safety, quality, productivity and operational efficiency, maintenance, and cost control/reduction.
*** This position is on-site.
***** Travel will consist of 2-3 times per year.
*** This position could be offered at different levels for candidates who qualify with a combination of advanced levels of education and/or years of experience. The salary range for this role is $92,000 - $110,000 and can adjust along with the level of the role to match the person’s relevant experience and/or education level.

This position encompasses both day-to-day operational management and strategic planning and direction. Fundamental to the role are
1) adherence to management best practices and a clear understanding of the technical expertise and scientific requirements and capabilities across the site to fuel a solution-oriented culture; and
2) strong relationship-building skills in order to effectively manage and motivate a diverse range of people to deliver a high level of customer service.

The Manager, Operations will protect the Company’s brand by ensuring the areas of operational responsibility represents acceptable aesthetic, scientific and technical standards to deliver competently to our customers at all times. The role will actively support the continued growth of the business, attending customer visits, regulatory visits and ensuring measures are in place to comply and actions are delivered wherever necessary.  

Ensuring KPI metrics are met within the Lines of business on site and connecting different departments to ensure seamless delivery of projects on time.

As this is a senior role the job description includes but is not limited to the outline described below.
** Accountabilities in Operational Areas of Responsibility:
**** Financial responsibility
*** Having a good financial understanding of the profit and loss for the operational areas of responsibility is imperative.
* Revenue recognition and cost control is a key accountability.
** Visible leadership
*** Interacting with departments, quality assurance, safety and support staff site on general matters.
* Hold regular meetings with staff and establish a two-way (upward and downward) communication.
* Ensure cascading of important information
* Attend opening and closing meetings with all customers and regulatory officials.
** Compliance
* ** Ensure all regulatory compliance is adhered to and that the duties and actions to maintain compliance are met in operational areas of responsibility.
* Drive the quality metrics to ensure expected standards are met.
* Tour Ready and 5S is implemented and regular inspections are held
* Ensure familiarity and compliance with relevant Health and Safety regulations
* Ensuring high quality animal care and compliance with the relevant animal care regulations
** Operational delivery
*** Operate units at a high standard of regulatory compliance and accreditation including but not limited to (AAALAC, USDA, Client Audits, Internal Audits, Business Continuity, Animal Welfare Regulations and Business Integrity).
* Assist other units through direct participation in marketing and sales efforts and in necessary regulatory roles.
* Manage appropriate staffing levels and ongoing technician training.
* Assist with budget forecast by projecting revenue returns and expense levels.
* Achieve revenue, cost and profit goals by monitoring performance.
* Respond directly to client feedback.
* Meet productivity goals.
* Achieve Key Business Indicators
* Recommend new facility and program designs for operational areas.
* Establish production/sales models and resource commitments.
* Monitor the quality system and set standards for quality program participation and compliance.
* Management of team, regular and thorough performance evaluations, ensuring development opportunities…